City FurnitureReviews of cityfurniture.com

Do not buy from them .. just dont.. they have the worst costumer services ever.. 2 hour on the phone every day and the only thing I receive is a text message..CITY FURNITURE SUCKS

I ordered furniture 3 months ago. I was told that my order would be delivered a month after I purchased it. They sent me a text message the day prior to the scheduled delivery day notifying that the order was only partially ready. I told them not to send it out until it was fully ready, as it was mostly a bed, and couldn't be assembled with partially. I was then told to wait 45 more days for it to be completely ready, which I did. When the 45 days pass by, they deliver my order, partially again, THIS TIME it was missing what they were going to be delivering the first time, because they had apparently sold the items from the first delivery. I canceled the order, because I was very upset with the whole situation. They scheduled to come pick up what they had delivered, told me it would take 2-5 business days to get my money back. This is $2,000 we are talking about. Well, it's now been 10 days since they picked up the furnite and still no money back in my account. I called today, and was told that they hadn't updated the pickup, and would need to wait another 7-10 days! THIS IS ABSOLUTELY RIDICULOUS! 3 entire months of them having my $2,000, and I have absolutely no furniture. Their customer service is also horrendous, and was on hold for an hour and a half just to be told I'd need to wait longer for my money. AVOID BUYING FROM THEM AT ALL COSTS. WORST EXPERIENCE I'VE EVER HAD. THEY WILL NEVER GAIN MY BUSINESS AGAIN.

Ordered a white wall unit - total of five pieces. Was told by the driver that he only had three pieces on the truck and that the other two pieces were on another truck for later delivery. The main part of the wall unit was damaged. They tried to hide the damage under a white piece of tape. I refused delivery on that piece. The driver said he'd call about the other pieces before he left - he didn't. Called me in less than an hour later to tell me he met up with the other truck. I was on the phone with customer service and they said that they don't do that. We paid for premium delivery and the delivery was anything but premium.

i purshased a child bed for my 6years old son and after waiting too long 30 days for delivery they sent the boxes with the wrong hardware i called customer service and i was told by one of their rep named tasha that i have to wait 2 to 4 weeks to get the right harware and there is no chance to return merchandise by the way on their contract sheet it says we inspect all our merchandise before we shipp to you and that is not true because if they did they would have found the problem

DO NOT buy anything from City Furniture, their customer service is the absolute worst. I've ordered a couch 3 weeks in advance and made sure the delivery date is already setup. The day comes, and I've been informed that the drivers are on the way and guess what? They didn't show up, and no one was able to reach them. I've called the City Furniture Customer Care team several times, where all agents have said that the drivers didn't follow the delivery protocol and that they promise me that the couch will be arriving to me today. While I've been home waiting all day for them to come, the delivery never came and as the client, I need to be punished and wait two more days because they don't have a delivery time available. Shameful company, save your money and go spend it elsewhere.

Cheap quality furniture made in China - arrives defective and waited months for it. The reviews don’t lie - they want your money and then sell you crap. The minute you pay them - they don’t care about any problem you may have with the furniture they deliver or dissatisfaction. Zero customer satisfaction focus. My dresser arrived defective and one of the drawers won’t close. Spent an hour and half on phone with customer service just to be told a supervisor will get back to me, they are busy.

If I could give 0 I would !! On January 1st I order furniture for more than 3000. I ask to be delivered at the end of February, they say yes. In February I check the status of my order to schedule the delivery date and I realize that half of the furniture is not available until March or April. I take my pain in patience and when I finally receive my coffee table, which costs 400, the table is assembled upside down, and damaged at the base. I immediately do a claim. They offer to send me a new one, without giving me a date because it was in back order. In May, I was out of town and I received a call informing me that the delivery men were coming. I had not been informed, neither by text, nor by email nor by call. I was therefore not available. I contacted City furniture again to reschedule a new delivery, June 22, perfect. The delivery men arrive, the new table is assembled upside down, and the base is damaged, AGAIN !. they ask me to choose ....... I tell them I can't keep the new one because it's worse than the old one. They take a picture and leave. Today, I call the customer service to know the status of my coffee table delivery. As a reminder, I ordered it on January 1st, it is now July 2nd. Jasmine R first tells me that I have to pay 50 to have it delivered again, then that there is no new claim. I refuse to pay 50 to receive a new table and I explain that it is still the same claim, since I still have the 1st table, she tells me that my claim was closed, so I had to make another claim then Jasmine cuts the conversation. City Furniture is a disgrace, the waiting time is long, the customer service is deplorable, their policy of not wanting to take back a product and refund is insane. I have a 400 coffee table in my house that is damaged and unsafe. I don't recommend buying from them, go to Modani for example. It's a shame!

Si pudiera le daba cero estrellas porque no se merecen nada son la peor furniture muy buen servicio a la hora de comprar y de escoger.casi 2 meses esperando un juego de cuarto y cuando llega llegan sin el dresser y que porque no lo tienes y supuestamente llega para septiembre y cuando llegan el delivery me dejaron el juego de cuarto sin montar y cuando llamo me quedan con enviar un técnico para 2 días después que clase de servicio no los recomiendo para nada todo bien bonito en la tienda pero fatal para el envío.también quedaron con enviar una gift card de 50$ dólares y todavía después de los 2 meses no se a visto. No compre en esta tienda en un servicio pésimo..