City FurnitureReviews of cityfurniture.com

This is the absolute worst store! Phone calls are not answered. My sales person, Kimberly Benavente is a lazy, ineffective, noncommunicative, unresponsive and as far as I’m concerned worthless as a representative of her company. The majority of delivery men are nice but one actually scared me. He was threatening and angry when I wouldn’t accept the damaged item.

Absolutely the absolute worst customer service on the planet!! Save yourself aggravation and go elsewhere!!

Purchased a product online. It was listed for $499.95. When the product arrived, a price sticker matching the invoice sku# and description was on the product and marked at $399.95. Tried to chat on line with customer service - they never responded. I called customer service. They told me they would call me back so I didn't have to wait on the phone. They never called me back. I called AGAIN, spoke to a person, and they said they would call me back after researching; they never called me back. Called back AGAIN, and after finally speaking to 3 customer reps, I was told they have no idea how that sticker got on there (who should know??). They wouldn't honor the lesser price. In what world can you price a product for one amount and sell it for a different one. They told me they couldn't price match it. Price match what? You're own price? I spent a lot of money there. They will never receive one more dime from me. I will leave bad reviews anywhere I can and make sure everyone knows of my experience.

Mi nombre es Rosario , quiero compartir con mis hermanos que este sitio además de ser extremadamente caro !!! Son muy oportunistas, después que ellos te venden no les interesa si pagaste un seguro y todo cubrir tus daños , quiero compartirles mis amigos para que nos le suceda lo que a mi… me han engañado por meses diciendo que me van a cambiar mis muebles por un daño de su mala calidad … mi consejo para todos es que aquí no compren nadaaaaaa , se van a arrepentir si lo hacen !!! ni aquí ni en Ashley, realmente me siento decepcionado de gastar mi tiempo mi dinero … que dios los bendiga🙏… todo está perdido en estos tiempos

The worst customer service I've ever experienced, bought over 7 thousand dollars worth of furniture and the love seat they delivered was the wrong size, after a re-delivery attempt with the exact same love seat as the one I had received before I contacted customer care, they assured me that the sales associate that sold me the furniture would contact me, well after 4 days of waiting, I never heard from them, to make matters worse, every time I tried to contact the store(Cutler Bay) the phone just rang and none would answer it. I'm going to cancel the entire order and I will never do business with them again and will tell everyone I know yo do the same. Stay clear !!!

I just bought a new home, I ordered several pieces from city furniture. I placed my order June 25,2021. They did not have most of the pieces in stock. I purchased a white sectional with a chaise and I waited 3 month for it to come they finally delivered it yesterday. Only to find out the delivered half in white and the left side is gray. Omg who are these people! Who working there. No one check the boxes to make sure these pieces are correct. Call customer service and it took 2hrs and 45 mins for me to speak with a agent and they told me they cannot replace it for over 3 weeks. Now I have this big box in the middle of my house and they refused to pick it up until they drop off the other pieces. I have a table with a base and no chairs., now I have half white living room chairs and half gray chaise. There system is sloppy. They need a new director of shipping and operation. Horrible experience. I am still waiting on all my items.

Terrible compańia en general. Desde que te venden un producto que no tienen ni para las fechas que posponen. Ya me cambiaron mi entrega 4 veces. Nunca te puedes comunicar con el vendedor. Se burlan del cliente.... Esto tiene que tener un fin

Honestly, it has been the worst furniture experience we have ever had. It started off great when we purchased multiple sets/rooms in March in hopes of a summer delivery. We were told that this would be no issue at all. Because this went so smoothly we went back and purchased additional furniture in May for a total of over 12K from your store. Everything went great until it was time to deliver. The majority of the furniture was not ready. However, our first delivery was to consist of 2 coffee tables, desk and buffet (all from the May purchase). The desk arrived perfectly, the buffet was backordered (which we were not informed of until the delivery guys arrived) and the coffee tables were both broken in my home and left for me to clean up. The delivery guys started inspecting them and when trying to point out a crack on one dropped one on top of another and glass shattered everywhere. I was not upset about this as this was an accident, what I was upset about was that we paid for the furniture to be inspected prior to being delivered to our home to eliminate this. Fast forward to two week later when our dining and kitchen table were supposed to be delivered. Both came incomplete even though it was stated that all 3 parts of each table would be delivered. The dining table is missing the middle piece and now I have to store it in my home until it can be delivered. The kitchen table has the base and middle but no top and is now taking up space so that we have officially no where to eat as a family of 5 and we have to keep both incomplete tables inside until you can get these pieces out to us. We were told it would be a MONTH. In addition, we ordered 14 chairs to accommodate these tables. We were first told a delivery of 12 September, than 22 September and now 30 October. In addition to how awful the deliveries have been when I have reached out to ask why we have to wait and are not placed in priority for your mistakes of continuously breaking things your customer service has been the most horrible, rude and mean group of people I have ever encountered. Not one person has tried to make any of this right. Because of how we have been treated we will NEVER shop here again and plan to leave negative reviews everywhere possible.