City FurnitureReviews of cityfurniture.com

The bedframe I ordered was missing 3 of the six "feet" that are supposed to be attached to the slats upon which the mattress sits. Attempting to acquire the missing parts I had conversations with several AI assistants who said they understood how frustrating this must be and would help me get this resolved right away. Unfortunately the AI was unable to get the real people involved to take the matter seriously. The first person I talked to via Chat required me to send him a photo of the bed that indicated the missing parts so he could "open a claim". I did that and it was the last I heard of him. Then I contacted customer service on the phone to check on the status. I was told the wait time was over 5 minutes but press 1 to be called back as soon as the next slot was available. 2 days later I'm still waiting for that call. Finally I talked to the original salesperson who assured me it would be taken care of. It has not. In the meantime I bought some adjustable feet on Amazon that did the trick so I could finish the setup. In the event City Furniture ever gets back to me at all, which now seems unlikely, I will resist the temptation to tell them where they can put their feet. . If you do buy from them I recommend you pay for assembly because their customer service is basically non-existent if there are problems. Update: The response I got below just goes to show how delusional they are about their customer service. 90% of the reviews on here are 1 star. I did reach out to the person that responded via email and ended up getting a call from someone with an Indian accent I could hardly understand but it was obvious they hadn't even read this review.

David Price here. I’m a verified purchaser of over $7,000.00 worth of furniture in May of 2026. The order was screwed up from the start. We ordered a king bedroom set in a white wash finish, and a queen set in a darker brown tone. The delivered just the opposite. The queen in the lighter finish, and the king in the darker. Delivery people said it wasn’t their problem. I have an email from them stating what I said we ordered was, indeed, correct, but it didn’t matter to City Furniture. I paid $600.00 for the “premium” delivery, and set up. What a freakin’ joke. They put the furniture in the wrong rooms, and refused to move it to the correct rooms. They were supposed to assemble our sectional, and test to see if all the power accessories worked properly. Not only did they not bother to properly assemble the sectional, they didn’t even bother to plug it in to see if it worked (IT DIDN’T). I immediately got a response saying how sorry they were, and they would make things right. HA! What a joke. I’ve called, and we exchanged emails repeatedly, but nothing has happened. No price adjustment. No nothing. To make things worse, I received an email from City Furniture the day after we purchased advertising free “premium delivery and set up” for orders over $1495.00. Our order was over $7000.00, and they refuse to refund us the money, plus they botched the delivery and didn’t set anything up, so we paid $600.00 for less than nothing. Don’t trust these SCAMMERS. They forget your name once they have your money. INEXCUSABLE, DECEPTIVE business practices. They should be investigated for consumer FRAUD!! I’d given them ZERO STARS for I could’ve. A total, udder waste of our time and money. My cell# is 614-325-5800. Call me , and correct your mistakes/overcharging.

Terrible warranty and incorrect information when u buy we were concerned about cushions wearing and we're told that if we purchased warranty would be covered well 1 year later we have one cushion that has completely flattened and the material is worn thru and told this not covered under our pricey stylus couch LOW QUALITY bad sales tactics would not recomend

You should focus on city furniture and fixing your issues before rebranding to City Home and biting off more than you can chew. Stop outsourcing your customer service to Colombia and Phillipines and start taking better care of your American employees instead of rebranding to City Home

City furniture policies area all illegal, (BEEARE) I purchased a bed and it was delivered damaged, reported it within the stipulated time they said no refund, you will be given a new bed, (so no refund no exchange) forced to comply. A manager spent over an hour a got them to agree to a credit note with specifications. I had to use the credit note before they will pick up the damaged bed. But they picked up the bed they did not have Tv Stand. The tv stand which I was forced to purchase with the store credit plus additional cost, was not delivered. So, because there so much back and forth forth ( and bill was written so fraudulently, I said enough!!! I am done with City Furniture and I refuse to take delivery. No City Furniture is telling a lie to synchrony Bank that I received the TV Stand. And Synchrony for its part refuses to ask for the delivery invoice. That would show the date, time and my signature as proof. I changed my mind about the purchase and the sale was never completed.

In store experience good, delivery missing cushions - going on (2)+ weeks and no resolution. Carrier problems should not be the customers problem - ship me new cushions and deal with carrier on your own time & dime. First experience with CITY and they are not handling situation the way it should be.

Compré dos juegos de cuarto en City Furniture y mi experiencia fue muy decepcionante. Al momento de la entrega, enviaron piezas incorrectas en ambos cuartos: la cama full venía con partes de una queen. Resolver este error tomó aproximadamente una semana, lo cual fue bastante incómodo. Además, la cama full llegó rayada. Programaron la visita de un técnico, pero no pudo solucionar el problema. Para empeorar la situación, el servicio al cliente me ofreció solo $30 como compensación por los daños causados por ellos mismos, lo cual considero inaceptable y no acepté. También quiero destacar que tuve que estar disponible en varias ocasiones para recibir entregas y visitas con errores. En mi caso estaba de vacaciones y pude esperar, pero si hubiera estado trabajando, habría perdido varios días laborales, lo que representa tiempo y dinero. Es injusto que el cliente tenga que asumir ese impacto por errores de la empresa. Esperaba mejor calidad tanto en los productos como en el servicio. No recomiendo comprar aquí si buscan una experiencia sin complicaciones.

Synchrony Bank that this company uses has a horrible customer service system. They charge you paper statements after 2 months with 0 notice of issuance. Horrible experience getting refunds back from this bank. Don’t use their credit services. You will pay in the long run.