City FurnitureReviews of cityfurniture.com

Response from City FurnitureMay 15, 2026

Hi Loraine, We recently signed up with Trustpilot and have been looking back at past reviews, including yours. We sincerely apologize for your experience and appreciate you taking the time to share your feedback. During this time, the furniture industry experienced significant COVID-related supply chain and inventory challenges, though we understand that does not lessen the frustration you experienced. We’d love to welcome you back into our showroom to see the exciting changes we’ve made. If you need further assistance, please feel free to reach out to us at [email protected] with your order number and contact details.

Response from City FurnitureMay 15, 2026

Hi John, We’ve recently joined Trustpilot and have been revisiting some older reviews, including yours. We are truly sorry to hear about your experience, as this is absolutely not the level of service we strive to provide. We appreciate you taking the time to share your feedback, even though we realize a significant amount of time has passed since your review. We hope to have the opportunity to provide you with a better experience in the future.If you need further assistance, please feel free to reach out to us at [email protected] with your order number and contact details.

Response from City FurnitureMay 15, 2026

Hola Monica, recientemente nos registramos en Trustpilot y hemos estado revisando las reseñas anteriores, incluida la tuya. Lamentamos sinceramente tu experiencia y te agradecemos que te hayas tomado el tiempo para compartir tus comentarios. Durante este tiempo, la industria del mueble experimentó importantes dificultades en la cadena de suministro y el inventario relacionadas con la COVID-19, aunque entendemos que esto no disminuye la frustración que sentiste. Nos encantaría recibirte nuevamente en nuestra sala de exposición para que veas los emocionantes cambios que hemos implementado. Si necesitas más ayuda, no dudes en contactarnos a [email protected] con tu número de pedido y datos de contacto.

Response from City FurnitureMay 15, 2026

Hi Ana, We’ve recently joined Trustpilot and have been revisiting some older reviews, including yours. We sincerely apologize for the frustration and inconvenience you experienced with your delivery and communication process. We understand how disappointing repeated delays and lack of updates can be.Since that time, we have made many improvements to our delivery coordination and customer communication processes. If you need further assistance, please feel free to reach out to us at [email protected] with your order number and contact details.

Response from City FurnitureMay 15, 2026

Hi Debbie, we recently joined Trustpilot and are revisiting past customer feedback, including your review. We are very sorry to hear that your furniture did not meet expectations and regret the frustration this situation caused. At City Furniture, we truly do our best to provide products that meet the needs and comfort preferences of our customers, and we are sorry we missed the mark in your case. Since then, we have made many positive changes throughout our customer service and delivery processes and hope to provide a better experience in the future. We hope one day we may restore your confidence in us.

Response from City FurnitureMay 14, 2026

Hi Jo, we sincerely apologize for the frustrating experience you had with your delivery and communication. We understand how disappointing this must have been. 2021 was an incredibly difficult time during COVID, with major supply chain and delivery challenges affecting many businesses, including ours. While that does not excuse the lack of communication you experienced, we truly regret letting you down. We’ve only recently joined Trustpilot and are actively listening to customer feedback. Since then, we’ve made many improvements to our delivery and customer service processes, and we hope to have the opportunity to serve you again in the future. We’d love to welcome you back into one of our showrooms to see our exciting changes and take advantage of our Memorial Day sales.

Response from City FurnitureMay 14, 2026

Hi Michael, we sincerely apologize for the frustrating experience you had with your order and the overall communication and delivery process. We understand how disappointing it must have been to deal with repeated changes, delivery issues, and a lack of timely follow-up from our team. While 2021 brought significant COVID-related inventory and supply chain challenges across the furniture industry, we recognize that this does not excuse the communication breakdowns you experienced, and we are truly sorry for the inconvenience and frustration this caused. We’ve only recently joined Trustpilot and are actively listening to customer feedback so we can continue improving. Since that time, we’ve made many changes to strengthen our delivery coordination and customer communication processes. We appreciate you sharing your experience and hope we may have the opportunity to provide you with a much better experience in the future. We’d also love to welcome you back into one of our showrooms to see our exciting changes and Memorial Day sales.

Response from City FurnitureMay 14, 2026

Hi Alfredo, We are very sorry to hear about your experience, as this is definitely not the impression we want to leave on our customers. We realize a lot of time has passed since your review, but we still appreciate you sharing your feedback regarding the delivery delays and communication challenges you experienced during that time. Since then, we have made many changes and improvements to our customer service and delivery processes, and we would truly value the opportunity to provide you with a better experience in the future. We’d also love to welcome you back into one of our showrooms so you can see our exciting new changes for yourself.