City FurnitureReviews of cityfurniture.com

Received item I ordered from store. Put coffee table together myself and then noticed that 2 of the suction cups did not hold the glass top very well. Contacted their customer care department, which took forever. A tech came out to see the “problem” and advised me he didn’t see any “problem” with glass top not holding onto suction cup. Anyway was advised that would hear from them within 24 hrs., which should have been Monday. Of course I don’t hear from them and waited 45 min on the phone before someone picked up. Lo and behold there is nothing they can do but replace item which I explained I didn’t want another one just my money back. Well that didn’t get me anywhere so I’m now the owner of a coffee table I don’t want. I will never, ever do business with City Furniture. I’d rather have no furniture in my home than deal with them.

This is the worst customer service I’ve ever experienced. I purchased bedroom furniture at the Miami Gardens location 1500 NW 167 Street. The rep, Sonia was not forthcoming with what was included in purchase. Also, I was informed in the process of delivering my bed storage rails and footboard got damaged and will be delivered at a later date. Rep was not apologetic and appeared like she did not care. Each time I check the status of my order the expected delivery date is push backed 3 months. I understand things happened that is out of their control however, customer service is poor. I will never shop at City Furniture again and will not recommend it to anyone.

This company is absolutely horrible. Read all the complaints and think twice before purchasing from them. They owe me a credit from 6 months ago. I purchased almost $40,000 worth of furniture, and no one cares to help me with the furniture I need replaced (yes, they delivered DAMAGED furniture). Six months and I STILL don't have everything I ordered, and they can't tell me when I will get it, although they have lied several times to me. It seems all the staff is always either sick or on vacation, excuse after excuse. I'm missing pieces of sets. The system shows they delivered items but they didn't. They also tried to deliver EXTRA pieces about 5 times. So, I have lost literally thousands of dollars and plan on hiring an attorney. This is how they treat a 100% disabled vet and his family, never mind a customer who paid a LOT of money. Disgusting and it is at all levels. Even the Owner didn't care, which I figured he wouldn't. We now have to go purchase additional furniture, wasting more money. They don't care about the customer, they only care about the sale. Especially, Wendy at the Orlando location who apparently got a promotion (probably from our sale) and never got back to me since. Shame on all of them. Took the fun out of purchasing our forever home.

I got Nixon couch like a year ago by paying extra for the 3 year warranty. After 5 months, I noticed the couch sank in. The service technician came and saw that something is very wrong with it. Then they replaced with a new one. Same thing happened again in like 6 months. It sank in and the cushion is gone. There's no support for your back, neck, no support for your body at all. It's flat. I feel like I'm sitting on a brick. I contacted their customer service after I started having extreme pain. Again, they sent a technician. He took pictures and said the couch is defect. Then customer service people told me that I have to wait for 3 months to get a response!!! Are you kidding me??? The couch hurt me so bad, I ended up going to chiropractor. He asked me how I hurt my body. I said the horrible City Furniture couch! I had to go 5 times to chiropractor and 3 times to physical therapist. My body aches so bad. I don't have anywhere to sit down so every time I sit on it, I feel pain. I filed complaint to BBB, then reported this company to FL consumer department. I found few attorneys working for this horrible company and sent them email. Nobody got back to me. They don't care. Their customer service is the worst in this country. Shame on the owner for showing this company products like they're made in USA. I call it BS! They're all coming from China. That's why the wait time is huge. I had to wait 4 months for some of the items I purchased. Sales guy said they were coming with ships. I will wait for few more weeks and then file lawsuit. We need a class action lawsuit against this company. The company is in violation of many laws, including creating health hazard and they have to pay for providing awful customer service, affecting our health in a negative way and breach of warranty contract. If there's no warranty, why do we pay extra for it? This is fraud.

If I could give negative stars, I would do just that, City Furniture has lost my business as well as all of my families business and anyone I can tell about my horrible experience with them. My wife and I were in the market for a new couch and went to City Furniture where we were "sold" on a microfiber sectional recliner that we were told would be just as sturdy as leather, which is what we were shopping for. Just to be on the safe side, we purchased the additional 3 year in home service plan that covers accidental damage as well as defects from manufacturer. After 9 months we started to notice that a couple areas were starting to peel on the couch. We contacted the service plan we purchased and they sent a technician out to look at couch. He took pictures and stated that the couch could not be repaired but the piece would have to be replaced. After almost 3 weeks of not hearing anything from City Furniture regarding the replacement of our defect couch, I again contacted the service plan, where they asked me how the damage occurred. I told them I did not know how it happened that all we have done is sit on the couch. Well immediately they told me that they would not be covering our claim because the peeling was caused by wear and tear. We paid almost $4k for the couch with service plan that they are refusing to honor because they are stating wear and tear on the couch. How is it that after 9 months, that the couch is peeling?!?! How is it that a service plan can cover accidental damage but they are refusing to cover what they are considering wear and tear. NEVER AGAIN CITY FURNITURE, NEVER AGAIN!!

I have been a customer of City Furniture for over 10 years. I recently purchased a sectional and paid for delivery and set-up. When the delivery men arrived, I told them to be careful when going inside as I was doing some repair in the house. He told me that he can call customer service and have them come back to set up the furniture. He told me that he is going to contact customer service and get an appointment with customer service. I told him not to leave until he reached customer service and get me an appointment as I would rather he set up the couch. He got through customer service and they talked to me and gave me an appointment for this Wednesday to set up the couch. I received a call today from customer service stating that they will not be able to come out to to set up the couch on Wednesday as it is against their policy. I explained to them that if customer service had not agreed to send a driver out on Wednesday and gave me an appointment, I would have made sure that the drivers set up the couch as scheduled because I am having a full house for Thanksgiving. I understand the driver and the customer service rep made a mistake by telling me that and making an appointment, however they made a commitment to provide the service and they should honor their word. I had not reason to believe that customer service would be misleading me that is why I agreed for the delivery person to not to set up the couch that day. I spoke to a manager by the name of Cynthia B and told her customer service made the appointment and assured me someone will come on Wed and if they could make an exception. She kept saying to me that I should have read the delivery instructions. I said that I did and this why I insisted that the driver contact customer service before he left to ensure that they can come out for the set -up. I have always shopped at City Furniture and have never had a problem in the past. I am frustrated and taken back by this situation and expect the company to honor their words and not penalize the customer when they make a mistake. I sent an email to the General Manager, hope he can save the day.

I bought an office chair, very nice, etc...but after the first few weeks, nothing works well and it's all clunky, any solution to solve the problems only takes one day!

Siento mucho Por lo que todos estamos pasando yo compre todos los muebles de mi casa en agosto me dijeron que llegaría. En septiembre y después me an cambiado la fecha a cada rato ahora dicen q diciembre yo me mude recientemente a florida y llebo desde agosto sin nada en mi casa por desesperación cambie los muebles de sala y resulta q me quedaron muy grandes ahora estoy fustrada sin saber que hacer estoy totalmente de acuerdo q esta es la peor compañía q puede existir trabajan con tu dinero ensima mienten demaciado y no ayudan a resolver los problemas q ellos mismos crean 😩