City FurnitureReviews of cityfurniture.com

And the nightmare continues with CITY Furniture! After delivering 4 times the wrong product, I decided to cancel the order and have the refunds. Well, now it has been 21 days I am waiting to have my money back. I call City Furniture customer bad-service area, and they said that it is taking time because it is a large amount of money....whaaaat? It is the money that I payed and I need to get refunded to me. I have never had such a bad experience with a furniture company !

BUYER BEWARE My wife and I purchased over 15 K in new furniture from the Jensen Beach Florida store. They push you to purchase the extended warranty plan. My wife and I did do that. You only have 24 hours to report any damage or malfunctioning furniture. Once the 24 hours pass you are on your own. This company lacks customer service and leadership. It’s been 6 months with damaged furniture in my house as they continue to advise the items are back ordered. I SUGGEST NOT PURCHASING ANY FURNITURE FROM THE CITY/ASHLEY BRAND. I would have rated ZERO STARS because that’s what they deserve. ZERO

The sales person lied about where the chairs were made. Customer service refused to help with a clear manufacturer issue

Warning beware!!!! They do not allow returns despite numerous defects! Horrible quality. There are several slits in bottom of couch that they just stapled over, side of couch has a hole with stuffing coming out, legs do not attach (no predrilled holes and wood is so dense you cannot attach them - screws won’t go into bottom of couch will drill or manual screwdriver. Chase is missing brackets on one side, cushions have gaps between them and Velcro on bottom of chase but does not hold cushion down while sitting on it and it pops up as if I am sitting on seesaw teeter totter. Called Paola with customer service and she said no returns are allowed even though we were told when we purchased it in the store if there was anything wrong with the sofa, we could return it or exchange it. We called customer service literally 30 mins after the sofa was dropped off inside our home. Paola refused to let us speak to a supervisor.

May 21st 2022, I spent over $35k with City Furniture! This company treated me like crap! I need to have my head examined for tolerating the bs that customer service gave me! I knew I was heading for a bad experience when the salesman JP lied to us about the availability of the furniture that we ordered. Back in April of 2022, I put down $10k for a down payment for our furniture order. We came back the following month to finish paying off the order. While we were there we decided to get a queen size bedroom set for our quest bedroom, and we got a leather recliner, so that put the total order over $35k. Our order includes, Miami White King Bedroom set Miami White full entertainment unit. Miami White 78 inch dinette set, 3 Miami White bar chairs, Miami White Bar Miami White Office Dest Elba 4 pcs Leather Sectional, Chase, Armless recliner,Wedge and right Loveseat. Santonio Queen bedroom set and Queen mattress. Finally White Leather reclining chair with the acrylic sides. We furnished our entire house with Miami white collection and the Elba Sectional. The Elba Sectional was the biggest priced item. Our salesman told us that most of our order would be available in May around the end of the month. That was great news to hear because we were closing on our newly built home on May 17th. We get back to City Furniture May 21st to finish paying for everything and the salesman JP tells us that everything is on back order, so now I have a decision to make. I chose to keep the order, because we were definitely in love with the furniture. With our purchase we have premium delivery, and in home protection plan. We were to take our first delivery in June, the pieces that we were supposed to get didn’t come so I called customer service and explained to them what happened, the The representative told me that the pieces that we did not receive were on back order and I said that’s impossible because our salesman told us that they will be delivered with the first delivery order. The representative said that’s impossible because when your salesman went into the computer system and show him the items that will be available, so I said to the representative are you sure and he said yes 100%. Basically the salesman J P lied to us to get us locked in for the order. After we started receiving the rest of our furniture I started getting emails saying that our order is ready for pick up. We have premium delivery so why should we have to pick up anything. I would call customer service to have the pick up change to premium delivery. Every time this would happen. My salesman never kept in touch with us like he said he would if any changes or delay would happen with the furniture. The biggest problem was the Elba Sectional, we’ve had several problems with this sectional, we ordered the 4 pcs sectional in dark grey. We had 3 different shades of grey with this sectional . Also the wedge was shorter than the whole sectional. After seeing that City Furniture just couldn’t get this corrected we decided to switch out the grey sectional for the White Elba sectional. We took delivery of the white Elba sectional on September 15, 2022. One of the delivery guys and myself noticed that the Left loveseat recliner was shorter than the rest of the sectional by an inch or more. This was very noticeable! The delivery driver called customer service and explained to them about the defect. I spoke to a customer service rep the next day, she gave me a very hard time on getting this loveseat replaced. After 30 minutes of debating with her she finally put in a request for a exchange. The next morning I get a call from a customer service rep from the escalations department saying that they won’t exchange the loveseat because it’s not a manufacturer defect and it comes from the manufacturer like that, basically she’s telling me that my sectional that I spent $6300 suppose to look uneven because one chair is shorter than the whole sectional. I sent pictures to her and you can clearly see the defect! City Furniture lacks integrity, honor, accountability, and most of all respect for their customers. These are the customer service people and managers that gave me a hard time and even blew me off! Customer service rep, Amanda, Janelle, Felicia. Managers that blew me off or didn’t respond back to my complaints. Amid a long with 2 other showroom managers. I don’t have their names. I’m highly disappointed in Brandon Sheets, he was the manager at the time that we placed the order. I will say that he did take care of an issue that we had because of JP the sales guy he screwed up the order. One Brandon Sheets because the GM he stopped responding to my emails and didn’t return my phone calls. I reached out to customer service 2 days ago concerning the delivery of our last piece of furniture and I haven’t heard anything from them. This is really terrible!

Jaime Bonilla at the Wellington, Fl store is my sales rep. I ordered a mirror and received an invoice and delivery date. Delivery date came and went with no mirror. I looked on-line and the order had been cancelled. I called Jamie's extension, left messages, emailed directly, and called customer service. I have had zero response from Jamie or anyone from the store. Will NEVER shop there again, and will move my business elsewhere. Shoppers beware. They are nice in the store before you buy, but after that you can expect zero customer service.

I just called about my patio set that was brought April 2021 I have in house warranty. My Patio set foam for sitting has flatten. And according to these people that is that covered. Which is a load of crap. Stay away from city furniture & Ashely you might have a better quality at rooms to go also better warranty

Es la tienda mas mala k e conocido en mi vida te venden los productos en malos estados tiene una atención al cliente pesima donde te tratan en mala forma y kiere k el cliente asuma los errores de ellos no compren con ellos no gasten su dinero pues serán estafados