City FurnitureReviews of cityfurniture.com

After having my electric recliner for two months the foot motor stopped working. The tech told me this is normal and he would order a new one. After a year no motor and still cant use recliner. I called alot and customer svc wouldn't help me. Worst company to purchase from.

City Furniture did 3k worth of damages to our community gate at Mezzano and will not respond or pay for their damages. We sent them video footage and pics and now have to take them to court. Do not buy here

What a complete sham of customer service City Furniture is. Rude, nasty, condescending people representing City Furniture. DO NOT BUY from them as they will now honor what they "stand for". Part of my furniture was delivered, the other part was delayed and delayed and delayed. I never complained, just went with it. They finally delivered the rest of the furniture purchased and the chair does not fit. I was not at home and my office staff advised the drivers as such and that I would make the final decision on whether it fits or not. I came back in town today (less than 18 hours after delivery) and I agreed it doesn’t fit. We called and asked them to pick it up and just refund the chair not the rest of the furniture and this rude lay Melonie advised me it isn't going to happen. WOW that's how you speak to a customer. I asked for a manager, some guy Juan came on and said he was the manager and said “he sticks by what Melanie said”. Funny how did he know what she said. Now they expect me to keep furniture that doesn’t fit in my home. I will NEVER buy from them again and will be telling all my customers/clients not to purchase from you as well. Your loss as I recommend all my customers that ask me. HUGE MISTAKE ON YOUR END CITY FURNITURE…. HUGE!!!!!!

I just spent 20k in furniture at city furniture and 1 of the bedroom sets headboard and dresser came damaged. Called customer service and they offered me a ridiculous money sum for me to keep it. They offered me an exchange a week later and the 2nd one came worse than the 1st one. Then I recalled again and very unprofessional customer service. They could not accommodate me with a reasonable solution and lastly told me to choose another bedroom set. Unacceptable

🛑I am extremely disappointed with City Furniture. I had an issue with my store credit from the in-home service program and was unable to get it resolved. I received a credit in the mail on June 3rd, and was excited because I had been anticipating it. As I opened the letter, I noticed the store credit was issued back in March and the credit had expired on April 30th. We are now in June so the credit is no longer valid. It must have gotten lost in the mail. I made multiple attempts to contact customer support to explain my situation but they refused to issue a new credit with a future expiration date. They told me the platform automates the credits and there is no way to reissue the credit. They basically told me there was nothing they could do and I am now left with a useless credit. This lack of flexibility and customer service left me frustrated and feeling let down. It's disappointing to see City Furniture put its own policies before its customers' needs. 🛑

On 4/22/2023 my wife and I made a purchase of a couch over $3,300 expense. We had visited twice and took numerous measurements to see if it would work well in the living space. After making the transaction we contacted the store and customer service/care to cancel the order and receive our $1,500 credit card payment back as the remainder was financed with them. After multiple ohone calls and over 30 days later the credit was finally processed today within 3 minutes. The problem is they mishandled and did not process which made me incur 18% interest on the $1,500 that should not of occured if they just followed thru. No one talks to each other. It has taken me a number of hours of my time and 10 phone calls to receive this late refund and now I have incurred $270 interest charge out of my pocket at no fault of mine. If City would have processed my cancellation timely, none of this would have happened and I don't appreciate the impact of the interest cost or lack of integrity to accept or acknowledge the mistake and offer any remedy. I work very hard for the income I make and I do not need them mishandling it thru dysfunction creating the expense to me. Worst customer service debacle I have ever experienced and I have been in a Healthcare Delivery Service industry for over 36 years.

Mi peor experiencia de compra en EeUu compre un matress Tempurpedic mas una cama en la tienda me ofrecieron una base adjustable en vez de boxspring y me ofrecieron el mismo precio. Cuando recibo el pedido uno de los matress estaba defectuoso uno full para mi hijoy la cama de 800$ se movia como una balsa me mandaron a un tecnico que me dijo que esa cama no se puede utilizar con base ajustable y que el colchon estaba roto y me mandarian uno nuevo. Cuando lo mandaron despues de una semana el señor del delivery traia uno king no el full y se llevo mi colchon king que estaba bien. Y el que dejo venia defectuoso tambien. Cuando llame para reclamar me madaron al dia siguiente otros dos pero el sr del delivery que debia ir de 2 a 5 que era la cita del elevador quiso llegar a la 8:40 am y no le dejaron en el condo y nunca volvio. Llame de nuevo y hasta despues de 5 dias no me van a volver a hacer el delivery. Les pido la devolucion y se niegan a hacerlo. La cama se pondrian en contacto conmigo para solucionarlo ya que me engañaron y tampoco me han contactado para arreglarlo. No compren ahi los muebles no son de alta calidad y no te ayudan con nada. Al reves es lo que ellos digan. Mi compra de 5000$ nunca mas se repetira con ellos han perdido una gran clienta para siempre.

I bought this bed online and it was delivered and assembled by city furniture and spoke with a gentleman afterwards who stated if the was any problems with the bed that i have 30 days to returned it. I love this bed but i had to filed a claim to returned the bed because my room is extremely hot and I'm worriedaboutthe coming summer months. I just moved into this house, i thought something was wrong with the AC but i found out it has a new ac system in 2022 and that's why there's a fan in the bedroom but because of the height of the bed i can't operate the fan. I received a text from city furniture stating that they were sorry for the inconvenience but my claim is not covered under their policy with a link for further information which didn't provide any further information but to take you to their website. So i reached out through the text message for help and and was told by the lovely representative that their returned policy was only 3 days and when i explained to her that when i spoke with the gentleman after the setup, he said 30 days ans she responded "I do apologize about the miscommunication . Is there anything else that I can assist you with?". I will never buy or recommend city furniture to anyone and I've never dealt with a furniture store with their returned policy being 3 days and especially when i was told 3o days