City FurnitureReviews of cityfurniture.com

I wish I could give zero stars. Trash business with trash service. I had a furniture delivery today and had what I thought was a small problem (it actually wasn’t) but I want home for the delivery and had to rely on a picture. Anyway, the “customer care” team is so ignorant on their product they were unable to answer a simple question. I was then told by supervisor Christine V. (the fourth person I spoke to), “it’s in your house, it’s yours.” This was after the salesperson said, you have one day to decide if you want to keep it. The driver had just driven away 5 minutes before I called. My warning to you is, DO NOT EVER BUY ANYTHING FROM CITY FURNITURE. Their customer service is lacking completely. Additionally, no one returns a phone call. I left messages for customer care, the sales person (she texted call me tomorrow, I’m off today) and a showroom manager and color me shocked, no call back. I decided to call the showroom 4+ hours later and was forwarded to a voicemail without warning. I tried to call back and was disconnected multiple times. The fragility of the salespersons and staff is astonishing. My advice would be start somewhere else and don’t make a stop at City Furniture. A joke of a company.

We purchased an expensive Restonic mattress on clearance at City Furniture. Three months later there is a gully where my husband sleeps and one where I sleep, with a big bump in the middle of the bed. We are both side sleepers, and now I feel as if I am going to fall out of the bed. We contacted City and they said no returns. We contacted Restonic and they said we had to speak to City about a return. Restonic will not even hold up for their own mattresses and City does not care for their customers who spent over $1000 on a mattress that is pure junk! My husband and I weigh a total of 300 lbs together, so it is not a weight problem for the bed - it is an inferior mattress. DO NOT BUY A RESTONIC MATTRESS AND DON'T BUY ANYTHING FROM CITY FURNITURE!!!

This is a horrible Company. The company sells bad furniture. The Melbourne couch is especially terrible. The feathers come out and poke you and the customer service won’t help you

This company is a SCAM...the salespersons working there are downright the most untrustworthy people around. They tell you lies just to upsell you. DONT BUY THE FURNITURE PROTECTION...they have so many loopholes where they just deny all claims. Total SCAM. Corporate (Call Center) is just as bad. They couldnt careless about you as a customer.

We spent $12,000 on furniture at City Furniture. Everything was delivered on 8/17/23. All 5 pcs of our white bedroom set are damaged in many places. I took photos and customer service sent a tech on 8/29/23 for the repairs. Tech arrived at 8:30 am , spent 10 minutes looking at the damaged furniture and decided the job was too big and it would have to be rescheduled. I called customer service and was told the next appointment would be 9/5/23 . Once again I cannot make plans for that. Day while I wait. Customer service said that I cannot return the furniture and that if I am not happy too bad. Let’s talk about the ottoman that is supposed to match the sofa. 3 deliveries and each time the same WRONG ottoman is delivered. Green instead of light blue and from the wrong collection. What a joke. When I ask for a $300 gift card I am told if we give you that then no repairs will be done on the furniture. BUYER BEWARE, their customer service is non existent and managers of the store hide and my sales person makes unfulfilled promises. So disappointed. Should have bought from Hudson Furniture, although they have higher prices, the quality is excellent and so is the customer service( purchased a house full of furniture in 2014).

Please don’t be mislead by nice looks of some furniture items- they don’t last . I purchased furniture from this seller in 2018-19 so I do know how the furniture lasts. It didn’t. While they do offer some cool designs, I was sorely disappointed by the quality. It's evident that many of their pieces are mere copies of original designs, lacking the authenticity and craftsmanship that one would expect. But what truly shocked me was the abysmal quality of the furniture. Flimsy materials, shoddy construction, and an overall lack of durability make this purchase one I deeply regret. It's safe to say that this is some of the worst quality furniture I've encountered. I'd strongly caution anyone considering buying from this seller to think twice before investing their money in subpar products. The coach lasted 1.5 year .The frame was gone . No kids jumping or other sorts of mistreatment . Just rubbish quality The bedroom drawers are shaking , not leveling properly though it’s a guest bedroom where the furniture is barely touched and used . For the price tag which is higher than a famous IK.. low budget furniture- CF is a big rip off

Absolutely do NOT recommend. While the furniture is nice, the delivery staff for my move was horrific! I paid for the "premium" delivery and received two men delivering my sofa - one was kind and the other was rude, abrasive, and yelled at me - yelled at ME because there was a lack of communication between THE COMPANY scheduling person and THE COMPANY delivery people - and they had to wait 10 minutes for me to come downstairs. ?! He made me feel threatened with his aggressive attitude - so much so I wouldn't allow him into my home. He even called his dispatcher and LIED saying I was refusing my delivery. What?! Turns out he put in his 2-week notice before and did not care how he treated anyone. This completely ruined my moving day. I was offered a $50 refund on a $150 delivery fee. What a joke. I still haven't received it after more than two weeks. Do NOT shop here.

I had the unfortunate experience of visiting this furniture store, and it was nothing short of a nightmare. The quality of their products is beyond subpar; it's like they've sourced their items from a reject pile. The salespeople were disinterested and unhelpful, acting as if they'd rather be anywhere else. And let's not forget about their exorbitant prices – you'd think you were shopping at a high-end boutique, not a glorified garage sale. Save yourself the agony and avoid this store at all costs. Your wallet and your sanity will thank you.