City FurnitureReviews of cityfurniture.com

My mother ordered a dinning room set back in the middle of September. They' ve cancelled delivery over 7 times and then told her she would have to pay a restocking fee, so she went back to get another set and they've just cancelled delivery on this set. I believe they do this to older people, in order to upsell them and keep them paying, while not delivering anything.

Stand behind their products. And provide better customer service when there is a complaint and not get blown off

Do not buy from here their insurance is bull sh... do not buy insurance. It's a huge trap

We found the showroom and inventory on display very attractive, but did not find the sales associate to be engaged or knowledgeable. We subsequently purchased a bedroom set, a dining table and six chairs, and a sideboard. We later were told we could get the chairs in a couple weeks but it would be nearly two months for the table. They wanted us to accept the chairs before the table, but we deferred on them being delivered until the table could be delivered. The sideboard was going to be delivered until it was noted on the loading dock that it was damaged, and would not be available for several weeks as it was the last one in stock. The nightstand that came with the bed was damaged as was the next two that were delivered as replacements. We called repeatedly and no one would answer the phones at the store. We complained about this to the manager when we cancelled the order for the table, chairs and sideboard. He checked into it and found the staff had turned down the volume on the phone ringer. We have had two scheduled service calls for repairs to the nightstand where no one showed up and no call was received to say that our scheduled visits were cancelled. This has been a terrible experience. Still waiting for resolution of the nightstand issue and may need to just dispute the charge for it. We will never shop here again!

Horrible warranty from day 1. A total disappointment, a week after having our sectional of 5k , one of the recliner broke , plus the light on the console table stop working. I called service , a technician came after waiting for over two weeks. Then he try to repair on site the console light with a new one did not work either. The recliner bottom part somehow came defective broke in half. On top of everything we have to wait 3 months to get the new parts and they will try to fix it at home meaning if they can’t fix it then we will have to wait another month to get a new recliner. What is this… I guess they don’t have the part in the USA! Totally ridiculous and they just don’t care. I went back to the store in person once the furniture is delivered bad news it’s yours broke, defective or what ever. Paying so much with such sacrifice and what? I spoke to the store manager and warranty manager they just don’t care you need to sit and wait. I will never ever buy another piece furniture at City Furniture. Do your homework before buying at any store. Very sorry we didn’t do that!

This company has poor customer service and the worst drivers. They delivered a big heavy unit with only one guy. As he was laying it in my living room, he broke it and refused to take it. They came a second time to exchange it and the second unit unit was also defective. The driver refused to take it. They told me they would exchange it on Tuesday and after I took the day off, they called me and told me it would be Friday. I canceled my entire order and I’ll have to wait another week for them to take the broken piece of furniture from my living room.

I invested $10,000 and opted for the warranty. However, a year later, when I attempted to make a claim, it was denied on the grounds that the issue was not covered. Overall, my experience has been disappointing, and I strongly advise against choosing this option and spending your money, as it does not prove to be worthwhile. The 1-3 year plan warranty appears to be a scam, so exercise caution and explore other alternatives.

The worst experience I've ever had! Buy a sofa, sofa bed and bed from CITY FURNITURE for the first time! My soft broken in less than a year, and as I was living alone and not being home most of the time, didn't check what was wrong with it, till my family came and we check that all the springs are out, called to customer service 15 months after buying it and asked for help, they told me because you didn't pay for warranty, you have to pay for the damage! how could I know that the quality of the product is this cheap that'll be broken in less than a year! and they said it is what it is, and I asked to talk to manager, they told me she/he will call you in 24-48 hours, and after 3 days I haven't received a call back yet! I will never ever buy anything from CITY FURNITURE and not recommend it to anyone!