Juan
Do you ACTUALLY EXPECT YOUR FURNITURE…
Do you ACTUALLY EXPECT YOUR FURNITURE ON THE DAY YOU ORDERED IT? oh silly child, this is City Furniture in Ocoee, Florida. We don't care what actual date you wanted your furniture. We'll deliver 3 weeks late. OR if you don't like that (because you sold your old couch), you can choose another couch, one of the only ones we have in stock so it'll still be 3 days late, AND you get to pay $200 MORE for the privilege.
Response from City FurnitureMay 5, 2026
Hi Juan, thank you for sharing your feedback—we’re truly sorry for the frustration you experienced. This is not the level of service we aim to provide, especially when it comes to delivery timing and communication. During that time, there were significant supply chain challenges that impacted availability and delivery schedules, but we understand how disappointing that experience must have been. Since then, we’ve made improvements to better manage inventory and keep our customers more informed throughout the process. We’d really appreciate the opportunity to provide you with a better experience. If you’re open to shopping with us again, please feel free to reach out to Kate at [email protected] —we’d be happy to assist and have something for you. You’re also welcome to check out our Memorial Day sales if you’re currently in the market.