City FurnitureReviews of cityfurniture.com

Horrible customer service! Will not allow for a return on a bed that my 83 yo mother can’t get in and out of safely. Fell 2 days after getting in bed. I was willing to pay a fee, but NOPE, you’re stuck with it. Now I need to try to sell a brand new bed and buy a new one.

We purchased 2 twin beds with mattresses and box springs and 1 nightstand on 2/20/2024. When the delivery came on 3/9/2024 they brought only the mattresses and box springs. When we asked where the beds were the driver called the store and told us that the beds we ordered were discontinued. We asked that he take back the delivery and he told us he had no authorization to do that but someone would be back within 24 hrs. This was of course a lie. Zero customer service! They do not return phone calls and I finally made an in person visit. More lies! I finally reached out to the corporate office. Not much help there either. I finally made a report to the Better Business Bureau and informed my bank. This is being handled by my bank.. they have multiple enormous hidden fees they never tell you about. I’m not sure how they have stayed in business but I would recommend staying as far away as possible! We ended up at Baer Furniture and had a great experience.

My recliner back came away from the back of the furniture. I called for a replacement as it was clear it was STAPLED together. The repair folks arrived and proceeded to just 'shove' it back in. SO UNACCEPTABLE. First, they didn't tell me what the issue was. Then started in WITHOUT my permission. This company is just all bad.... STAY away. Of my 3 orders 2 were DAMAGED.

I have a scenario I would like your comments on, please. I entered a City Furniture store with researched info on 75” Televisions you carry and I was interested in purchasing right away. The store did not have any stock of the TV’s I wanted and had no idea if or when they might have them. They showed me a different 75”, same brand, a bit of an up grade and of course a higher price. Salesman said he would see what he could do for a better price and came back with a $100.00 reduction in price – this was the best price he cold give me. I purchased the TV and he delivered it to me later in the day (cost of $50.00). Salesman was nice and appeared to be knowledgeable. Later I looked online (City Furniture) for some info about the TV and found the list price online (City Furniture here and surrounding places) was $100.00 less than what was posted on the TV in the store. I guess I should have returned home and researched this other TV, before driving back to the store. Nice guy, he made it sound like he was giving me a deal, when in fact it was the price, the TV should have been. The reduced price wasn’t even a price match. I find this to be sneaky, underhanded and dishonest! To jack up the posted price and then make it feel like they are giving you a deal when they take the extra cost off. Shop locally they say – I say why when you can’t trust them and are overcharged. Is this regular practice for City Furniture stores? Do you feel this is right?

Bought over $2000 dollars worth of furniture for myself and then bought a piece of furniture for my daughter's kitchen the same week. When you are in the store the customer service is fantastic. They give you personal attention. Once you give them your money the service is horrible. They dont care about you. NEVER SHOT THERE. If you have any problems they will do very little to solve your problem. I had furniture delivered and one chair was broken. I had to go through a process texting with a bot and after significant investment of time got to talk to someone who did nothing for me. They finally said we can backorder and I have been waiting almost two months, I have heard nothing. Not one contact from City Furniture. They have not given me fair alternatives. This is the worst experience I have ever had with a furniture company.

Poor quality furniture, many imperfections. You buy and pay for new furniture and they will send someone out and do repairs ha! Delivery guy rude!

We bought a leather sectional. It has some issues. City Furniture had zero interest in helping us. Would never buy from them again.

I have NEVER had such POOR customer service in all of my 63 years! When the (2) delivery men came with my sectional couch, they were missing a piece (of course) and after they had brought in everything, I went outside to have a conversation with them regarding some questions I had. I thought that they would have had the professionalism to at least come in and make sure I was satisfied? But NO! They literly dropped it off, and drove off!! They have LOST a CUSTOMER FOR LIFE !!!