City FurnitureReviews of cityfurniture.com

On August 6th our Sofa Chaise was delivered in the wrong color (Gray) not light Taupe which I order. I followed instructions regarding filing a claim and took pictures etc. I spend 3 hours trying to convince the claim department that the color is Gray and not Taupe. I also provided 4 photos to help with my claim. Long story short, of course I did not get any help concerning this matter. So, I decided to contact the City Furniture Store in Stuart that evening. I was told there was nothing that store could do since it was an online order. The following day I drove to City Furniture and spoke with Hibo Cummings a Superstar Sales Associate that went above and beyond to help me with this matter. Finally we found another chaise for more money. Senior Showroom Manager Bryan refused to waive the restocking fee. He went on to say a similar situation happened to him with Wayfair and he had to pay a restocking fee. I know for a fact he could have waived but refused to do so (poor customer service). Finally, the Furniture Delivery Guy Joseph and his associate were truly the best on both deliveries. Yes, we did tip them on both deliveries because wrong color had nothing to do with them. If you are looking to buy furniture, I would highly recommend calling Hibo Cummings 772.692.4322 at the Stuart City Furniture. Furthermore, it wasn't for Hibo I would never to business with City Furniture/Ashley again.

Delivery men were lazy Didn’t leave cords to my chairs for usb. Broke pottery outside my door and said nothing

Stop! Beware! Horrible company!!!! Worst delivery ever! Save yourself the stress.

Terrible business, awful customer service. Please go to a reputable business. Do not make any purchases from city furniture you will regret it.. I don’t know how they stay in business..

I will never buy another piece of furniture from this company. They sent me a pieces of furniture they knew were damaged and hoped I would accept them. Then they tried to replace the damaged furniture with more furniture they knew were damaged. More than 14 hours of wasting my time with delivery and service windows. I am stuck with what their service technician describes as an unrepairable footboard. They have a no return policy and refuse to credit my account for the unrepairable footboard. Please don't give this company your business.

It is still unfortunate that “some”beautiful products, they have behind them a company of terror, not wanting to respect customers, treating us useless, being despots and making us lose faith in the magical prayer that said "the customer is always right", they changed the game, the human material of @cityfurniture is terrible, they look like sellers and manager of car dealers... they have ended with my desire to buy furniture there forever! Horrible quality in materials and costumer services 🙁

have choosen a cover plan for my bought furniture for my new house. I spend several 10 000 $. After three years of no claim, I should get a refund or a gift card over the total amount of the covering plan - around 800$. After a request half year after the plan runs out, they told me, that they sent a voucher to my mail adress, that I never receive. After visiting the Fort Myers store to ask for the voucher, they don´t care about me and the store manager denied my ask with very rude words. After writing a mail to the company I am still waiting for an answer. So all over - Don´t trust this guys!!

Mi experiencia con City Furniture ha sido muy negativa. Los muebles son caros, pero de baja calidad. Además, me vendieron con engaños: me aseguraron que tendría una cobertura para cualquier inconveniente, ya sea que el mueble se dañara, no me gustara o no se ajustara a las medidas. Sin embargo, cuando surgieron problemas, me encontré con que esta supuesta cobertura no valía nada. El servicio al cliente fue inútil y no se hicieron responsables de sus promesas. No recomiendo City Furniture a nadie, ya que mi experiencia fue frustrante y costosa.