City FurnitureReviews of cityfurniture.com

We bought two leather recliners from City Furniture and initially really liked them. We spent the extra money to purchase the insurance thinking that any issues we might encounter would be covered. However, within a few months the color finish on the chair began to wear off. I could not believe the big mess we had on the headrest. I figured, No Problem! City Furniture will honor the insurance. NOT! We were told that the wearing off of the leather color was not covered. We will NEVER buy another thing from City Furniture. They DO NOT back their products! Run..don't walk..from City Furniture! Update May 5, 2026. The color on the second chair is now wearing off. Both chairs are an embarrassment and will have to be replaced. After 2 years I finally got a message from Kate at City Furniture requesting more info on our problem chairs. I contacted them and although it was difficult connecting with a real person versus A.I., we finally talked with a representative at great length. We felt we should get consideration towards replacing the defective chairs but were told that was not possible. So, we ended up accepting a store credit for $400. $200 per chair, which we used to buy bed sheets. So, we still have the chair problem. The chairs originally cost about $1200 each so the credit, although nice to receive, was a fraction of our original investment. We will be shopping for replacement chairs shortly, probably from a reputable firm such as Lazy Boy but unfortunately NOT City Furniture.

Bought a sectional from City Furniture Pembroke Pines in September and paid $600 for a spill warranty. When I called about a juice spill, they refused to honor it. Even after escalating to corporate, they still wouldn’t help. City Furniture doesn’t honor their warranties or care about their customers.

"City Furniture Doesn’t Care About Customers!" In September, I bought a sofa from City Furniture Pembroke Pines and paid for a $600 spill warranty. My daughter spilled juice a month later, and they refused to cover it. I even escalated to corporate, but they didn’t care. City Furniture doesn’t care about its customers once they’ve made the sale.

In September, I purchased a $5000 sectional from City Furniture in Pembroke Pines, FL, and I was sold a $600 warranty that was supposed to cover ANY and ALL spills. A month later, my daughter spilled juice, and when I contacted customer service, they refused to cover it! I even escalated the issue to corporate, but they said the spill wasn’t covered. They sell you the warranty claiming it will protect you, but then back out when it’s time to honor it. Extremely disappointed.

I am writing to express my deep dissatisfaction with the service I’ve received from City Furniture’s warranty department. On 11/25/21, I purchased a sectional sofa along with a 3-year warranty (Order #586518). Unfortunately, less than three years later, the stitching on the sofa has begun peeling. When I attempted to file a warranty claim online, I was surprised to find that although the warranty covers the entire sofa, the claim could only be filed for individual parts. Nonetheless, I proceeded to submit a claim for the affected area. The following day, I received a text message stating the issue was not covered. Seeking clarification, I contacted customer service and was told that I did not have a valid warranty, despite having proof of purchase. Even after I forwarded my original receipt clearly showing the warranty, they continued to insist that I had only purchased a 1-year warranty. Despite repeatedly showing them evidence of my 3-year warranty, they continued to deny it. It wasn’t until I referenced the current warranty pricing on City Furniture’s own website, proving that my warranty was for 3 years, that they finally acknowledged their error. It took over an hour until they acknowledged their error. An apology from customer service representative was issued, and a technician was scheduled to inspect the sofa. However, on the day of the appointment, no one arrived. When I reached out again, I was informed that the claim had been denied, without any prior notice or communication. The reason given was that the peeling was considered "normal wear and tear." I referred to their own warranty policy, which explicitly covers fabric defects, yet they maintained there was nothing they could do. Only after I indicated my intent to pursue legal action did they offer to send a cover for the sofa, which would mean the sofa would not be in the original condition. I advised this was not a resolution as outlined in their warranty policy, since it outlines it will be repaired and if it can't be repaired then it will be replaced. After advising this was not a solution, they advised a replacement fabric for the sofa would be sent. However, the fabric would take 12 weeks to arrive, while my warranty expires in 5 weeks. Given the inconsistencies, lies and delays in communication, I am concerned that this is a deliberate attempt to run out the clock on my warranty, leaving the issue unresolved. I have screenshot proof of my conversations with City Furniture’s representatives to substantiate the series of events I’ve described. This experience has been highly frustrating, and I am left with no confidence in City Furniture’s ability or willingness to honor their warranties. I will not be doing business with this company again, I will never recommend City Furniture to anyone and I strongly encourage others to consider this when deciding where to make their purchases.

We bought a dining table with a bench included. Part of the substructure was missing from the seat of the bench. Not only did it look ugly, it was also uncomfortable to sit on. The technician just said that it couldn't be repaired. A promised exchange could not be carried out because there was no longer a suitable bench available. A voucher was sent to the wrong address. When asked, it was sent again, but it had already expired. All promises to send a valid one fell flat. You are just put off and lied to. Horrible experience even worse customer service. Spoke with Shantel from the customer service several times, nothing happened. Place literally feels like a scam call center when you call. Go somewhere else, anywhere honestly - this place is terrible. And nearly two years later they tried to get in contact with me. Forget it.

We bought a leather recliner this week. Gives my elderly husband neck pain….bad health issue. Called customer service to try to exchange (even if it costs more). Supervisor said they couldn’t and hung up on me! We have been good customers but will now bad mouth the company to everyone we know! To make it right for us, call 785-218-1155.

To improve this company needs to clean completely the sales persons and customer service agents Stop stealing customer dreams and money like it happened to me who can only said: AN ANT AGAINST AN ELEPHANT. If you read all reviews are the same. You spend thousands because nothing is hundreds and it becomes a nightmare starting your delivery there is no backs. Please don't buy them nothing specific with a credit card unless you want charges that will never be cr back or explain why.