City FurnitureReviews of cityfurniture.com

We ordered a dresser, mirror, two night stands, and a chest which was all on back order. Order date was 11/9/24, first delivery date is 12/31/24. We were okay with the fact that it was on back order and have been waiting. So we get an email, finally saying that we are scheduled for delivery. Day of delivery comes and the delivery driver calls saying it’s only for the mirror and do we want to wait until the rest comes in. We said yes we will wait obviously because what good is it to get a mirror delivered without the dresser to attach it to. So I call the customer service line and they tell me the dresser is discontinued. So here they were about to deliver a mirror to a dresser that I was never going to get. Then they were going to deliver the other furniture the next week. An incomplete set!!! At this point I’m furious with all this. They should not have us paying for furniture we aren’t going to get and be delivering us incomplete sets without letting us know. Had I not called in to find out what was going on that’s exactly what would’ve happened. I asked can we buy the dresser that’s in the showroom at a discount then? They say they will look into it. They didn’t do that or anything of course. So before hanging up I asked them to get me on the phone with a manager and no one is available so they say they will have them call me back and no one ever did. So today 1/8/25 I call them. The do nothing to make up for this mess and simply only say I can find new stuff to order. The least they could do is offer a discount on furniture seeing as we have to wait even longer after waiting two months for furniture. Not to mention wasting a credit inquiry getting a line of credit with them. After this ordeal we are not interested in buying furniture from them. Absolute worst customer service, I wish we never ordered with them at all. We will not be customers with this type of service.

Horrible company, cancelled scheduled delivery because “I did not confirmed” even tho I did so few times over and during purchase I told them that there us no elevator and no association approval needed. Poor cystomer service. I had to skip work do they could deliver, and now I need to do it again.

Started at the store & after getting selecting a house full of furniture the amount looked considerably off. When asking why so much the rep failed to mention that not only was the $2500 bed on there twice but she added the in home service protections that we explicitly said we did not want for another $1200. Tried the online store and placed the order at 122p and it said pending invoice. Chatted with a rep to confirm the order number we were provided & was told the system will catch up later in the day. An hour later I chatted again and was told due to the influx of orders, it will be fine once they catch up. Tried an hour later with a third rep, Keith, and voiced my concern, he advised me that the system was down all day and no order was placed. That would have been a useful piece of info 3 hrs ago. I asked for a manager and was given customer care. My wife called Keith and he said he can place the order for her on the phone, except, the order was in limbo an no longer in our cart, so we could not retrieve it. I spent more time to re-create the three pages of items and sent it to him. Not one for handouts, I did request some sort of concession for the four hours wasted and being mis lead by the first two reps, he said there was no promotions so there was nothing he could do. I once again asked to speak with a manager and was given corporates numbers. Finally received a call from Betty, a supervisor and explained my displeasure of not being transparent from the start, not getting clear answers and wasting half my day back and forth with a simple solution. She went on to say the card was declined due to fraud. If it was declined, why would I receive an order number and invoice pending? Why would I have not saw a "DECLINED" page rather then an order number? Why were the first to reps not able to tell me this and simply say, It will be fine later. Clearly it was not. I sent her over the order a third time and asked for at least a delivery fee comp for the frustration and lack of transparency. She said she would ask a manager. The manager came back with $100 off, a whole $100 for four hours wasted. The items selected were not on sale, no percentage off like they sometimes offer, nothing. I advised her of my disappointment and that was not a way to try and right a wrong when the company certainly could have handled it better all the way around. Mistakes happen, issues arise, its how it is handled that makes the difference. This has been a comedy of errors in my opinion. $100 IS $100, however, it was insulting to me after all of the hassle and run around that a manager would not try to earn my business or client retention. I now understand why thier reviews are well below par. Too many other options out there and will gladly give my business to someone that wants to get it.

Please avoid them. They cancelled a delivery few hours before for a system failure. The customer service is a joke. Never again I'm waiting for their bankruptcy

City Furniture in Terrace British Columbia has very rude workers to deal with. We had purchased a couch set and upon delivery, the movers were very incompetent and damaged the newly painted wall and are now unwilling to cover the costs of repairs, stating that it is not in their policy, I am writing on behalf of my mother, who is an elder. The movers also damaged the back of the couch with their negligence

Incorrect return information and not honored. I was told by the store and the delivery person I had 24 hours to return and would pay a $99 restocking fee. I called to return it within a few hours of delivery( color different, bad smell and doors cheap) and was told that is not the policy and they will not take it back!

Purchased a couch in March (it's November now) cushions have fallen apart and tarp material is stretched and makes a lot of noise when you sit. Purchased the extended warranty and they refuse/deny the claim. Technician recommended replacement of the couch. Warranty dept refuses to allow us to talk to a supervisor. We have to settle this issue in court. DO NOT BUY FROM CITY FURNITURE

If you’re considering purchasing furniture from City Furniture, I strongly advise you to think twice. We recently remodeled our entire home and decided to buy all of our new furniture from City Furniture, including bedroom sets, a dining room set, couches, tables, and stools. We invested a significant amount of money, expecting quality products and customer service to match. Unfortunately, this couldn’t have been further from the truth. One of our pieces, a buffet table that completes our dining room set, arrived damaged. When we contacted City Furniture, we were informed that this was the last available item. Instead of offering a proper replacement, they suggested sending someone to “fix” it—as if that would be acceptable for an expensive, brand-new piece. To make matters worse, they offered us a ridiculously low amount in gift cards as compensation. Even after pressing for something more reasonable, their “final offer” was a $375 discount, which feels insulting given how much we spent at their store. We’ve had a frustrating experience dealing with City Furniture and feel they didn’t show an ounce of respect for a loyal customer. Save yourself the hassle and shop somewhere that values their customers. I would not recommend City Furniture to anyone based on this experience. Sincerely, Danny Cejas