City FurnitureReviews of cityfurniture.com

PLEASE READ!! I want to prevent others from having the same horrible experience with City Furniture!!! I have now lost three working days and have wasted more than five hours on the phone with multiple unhelpful personnel! Following is the history of my unresolved issue: • Tuesday, Feb. 4th at 1:15pm: I filed a claim regarding a tear in my Skylar Gray Fabric Wedge; I received a confirmation email at 1:17pm that my claim had been received • Tuesday, Feb. 11th at 2:13pm: I received a confirmed repair appointment of 2-13-2025 • 2-13-2025: The technician never showed up and I did not receive ANY communication. I called Warranty Claims and was told the technician’s “wife was sick” and that the appointment had been rescheduled for 2-17-2025. • 2-17-2025: Again, the technician never showed up and I did not receive ANY communication. I again called Warranty Claims and was told the appointment had now been rescheduled for 2-24-2025. No explanation was provided for why I was not contacted or informed that the appointment had been rescheduled. • 2-24-2025: Not wanting to lose another entire day of work, I called Warranty Claims to confirm that a technician would in fact be arriving. I was assured by “Giomaira” that the technician, “Godwin”, would DEFINITELY be arriving by 8pm. Yet again, and now for the third time, the technician never showed up. • 2-25-2025: I called Warranty Claims and was informed by “Keneishb” that the appointment had been rescheduled to 3-3-2025. I informed “Keneishb” that was not acceptable and demanded to be transferred to a supervisor. After being on hold for nearly 45 minutes, “Keneishb” came back on the line and stated that the supervisors were "all in a meeting" and that I would have to wait for someone to call me back...

Once again been scammed by City Furniture. Their sales representatives are anything BUT honest. I ordered a couch which said on the website was IN STOCK. I placed the order and scheduled my delivery in advance for March 19th to not risk the item not being available at the time I would need it for. The representative at no point told me that a piece of the couch would not be available until the end of APRIL. I found out myself after when I checked my order confirmation. They insisted it was available to make the sale. So I’ll have half a couch until they decide to deliver it. I just want honesty and integrity from a business. Will be filing a complaint with the Better business bureau because this is the 2nd time they do not communicate. The representative also added things to my order I never agreed to and I had to call to get them taken off my order. Buyers beware!! Update: they called me after seeing my google review and offered me 30% off a new purchase yesterday. I called back today after deciding what item I wanted and they said the 30% was not correct and they were going to coach the representative that told me that. They continue to prove their incompetence.

I purchased a couch from City Furniture along with their warranty, expecting peace of mind. Unfortunately, when I needed to use the warranty, they refused to honor it! Every issue I reported was somehow not covered, and when I asked what was covered, the answer was basically nothing. To make matters worse, their policy clearly states that if the warranty isn't used, you get a refund in the form of a gift card. Since my claim was denied, I requested my refund--but then they told me that because I made a claim (even though they rejected it), I forfeited my refund! This is completely misleading and unfair. This is a classic case of a company selling a useless warranty just to take more money from customers. Their customer service was unhelpful and dismissive. If you're considering buying furniture from them, DON'T waste your money on their so-called warranty--it's a total scam. I regret my purchase and will never shop here again!

First of all YOU CAN NOT get a customer service rep on the line to save your life. Terrible customer service. Salesman was nice enough (but he is working for the sale so there is that) but he also led me to believe that if I did not use the warranty on the grossly overpriced furniture that I would be issued a refund for part of the amount paid. I had to call TWICE to get the warranty refund when it was due. When it finally arrived in the mail I had less that 30 days to use the money which wasn't money at all but a store credit only. Then in the super fine print on the back of the letter it said I could not use online only in store. BAD POLICY and TERRIBLE SHADY business. I was warned not use this company but it was the only one that had the piece I needed that would fit in my place. I am very disappointed that this is what business has come to.

Worst Customer Service and Shady Practices – Avoid City Furniture at All Costs I cannot stress enough how terrible my experience with City Furniture has been. I’ve dealt with countless furniture stores over the years, but this company has set a new low for customer service, reliability, and professionalism. If you value your time, money, and sanity, stay far away from City Furniture. Incident #1: I bought a couch that came in three pieces—two side pieces with motors requiring power sockets and a middle piece that was supposed to connect the motors. Instead of providing the correct cable to connect the motors, City Furniture sent the wrong cable. The technician who installed the couch confirmed it was their mistake and told me to open a dispute to get the correct cable. What followed was an exhausting two-month ordeal of being ignored, passed around, and treated like my time didn’t matter. When they finally responded, instead of just sending the correct cable, they decided to replace the entire piece—unnecessarily complicating the issue. They scheduled three deliveries, didn’t show up for any of them, and eventually, I gave up entirely. Incident #2: Against my better judgment, I returned to City Furniture to purchase an additional piece for the couch to make it larger. I explicitly told the sales representative, Arnaldo, about my prior nightmare experience, and even he admitted that City Furniture is infamous for having “the worst customer service in the world.” He promised me that this time it would be different. He assured me that the new piece could be delivered before the 18th, which was my only condition for the purchase. Of course, they didn’t deliver on time. I was forced to reschedule for the 24th with a delivery window of 9 AM to 1 PM. On the 24th, at 9:10 AM, I received a text saying the delivery was canceled because they were “missing a part.” I called, texted, emailed—every possible means of communication—only to be completely ignored by everyone at City Furniture. I requested a refund, but because I paid in cash, they outright refused, claiming that refunds are not possible. Not only is this ridiculous, but it’s also borderline theft. The Cherry on Top: Twice, I received calls from a representative named Harry from their social media department. He promised to resolve the issue if I deleted the honest review I left about my experience. Yes, City Furniture cares more about covering up their failures online than actually addressing them. When I refused to delete the review, Harry told me I’d have to “deal with it” and reiterated that I would not be getting a refund. City Furniture is a disgraceful company that thrives on deception, disregard for customers, and empty promises. Their lack of professionalism, broken delivery commitments, and refusal to issue refunds demonstrate an organization that cannot and should not be trusted. Do yourself a favor: shop elsewhere. Any other furniture store will treat you better than City Furniture. Spare yourself the wasted time, frustration, and money.

In September we order a piece of wall art (paid for it) and was told that it was back ordered and would be in early January. In checking on the availability for a January delivery we were advised it was back order until June 2025. We had inquired about the one on display and were advised they did not sell the display items. Today when we went to the store the display art was gone and we were told it was sold. We inquired if any other store had one and we were told to go to Naples. We asked if they could call the Naples store and they said they could not. They would email the store but would not call them. They them told us that if Naples had one we would need to pay for delivery as the item would not be coming from a warehouse. The Fort Myers store could have cared less that our order was made and paid for in September and they were not going to do anything to help us. We had previously sent our salesman an email, left messages for him, spoke to customer service at the store and received zero in response, hence the reason we went to the store today. We previously had asked for a refund twice and still as of today it was still showing open and not refunded. One of the supervisors was too busy to attempt to correct this issue and told us to go to Naples and see what they had, again at our cost for delivery. Terrible customer service considering they have held our $400 since early September.

Bad quality and scam I spent $10k between a marble Dino g table and a living room set. They sold me the warranty to supposedly cover any damages. It has a been 18 months since ce the purchase I tried to have two claims: one for the couch and one for the marble table and they said that neither one is covered. So what is covered? This is a scam and a way to steal money. I would not recommend anyone to purchase from here as the quality is extremely bad for what you are paying.

Don't ever buy a service plan with your furniture. The company will make up reasons to not honor it.