Gotch Y.
CitizenShipper screwed me over
They told me that they were going to pick up my motorcycle between 2 to 3 days but they didn’t come to pick up the bike until after 2 weeks after. after we agreed on a price 4 days later they said they needed 50 more dollars.
Response from CitizenShipperSep 5, 2024
Hello, Thank you for bringing this to our attention. We’re sorry to hear about the delays and unexpected pricing changes you experienced. As a third-party marketplace, we work to facilitate smooth interactions between customers and transporters, but we understand that this situation did not meet your expectations. To assist you further and address your concerns in detail, we recommend reaching out to our Support Team at [email protected]. They are equipped to review your case and help find a resolution. We appreciate your patience and look forward to assisting you. Best regards, CitizenShipper Team