CitizenShipper Reviews | Read Customer Reviews of citizenshipper.com

CitizenShipperReviews of citizenshipper.com

4.76,209 reviews
Pet Services
5380 Old Bullard Road, Suite 600, #119, Tyler, Texas

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CitizenShipper

About CitizenShipper

CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!

CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: citizenshipper.com
Website: citizenshipper.com
Category: Pet Services
Location: Tyler, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 32% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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CitizenShipper reviews

6,209 approved reviews, newest moderated first

Javas
Jan 27, 2017
Fast, dependable and great service
Company and driver did everything they said the would. Save money and still hot excellent service.
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Beth
Jan 24, 2017
Great Driver & Great Service!
We had an excellent driver who was prompt, professional and provided great communication with us the entire time. Would use him again!
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Clair
Jan 22, 2017
citizenship per experience
Easy to use with rapid results.shipper was great!
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Alisa M.
Jan 19, 2017
Great Kitchen Appliance Shipping Service!
Although I never met my driver, he was very polite and called to let us know he was a little behind schedule due to a flat tire. He stuck with the job and got it done safely. The fridge was handled safely, and carefully. He was very communicative, and followed instructions well. The website was easy to use, and I received email notifications and SMS messages alerting me to important activity. I highly recommend citizenshipper!
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David S.
Jan 13, 2017
FANTASTIC!
I LOVE Citizenshipper. I'd been let down by movers twice in a row that I'd found on craigslist and was nervous about getting messed around again. I found citizenshipper and got several bids for my move that were all lower than what I was expecting to pay. My driver Sherry and her crew were amazing. They are wonderful hard working people and kept in touch with me for the entire move. I was very impressed and recommend citizenshipper to anyone who wants to do a long distance move!! :)
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Peter H.
Jan 11, 2017
Awesome service
Very happy with CitizenShipper! Found several online companies, and CitizenShipper gave me the best quotes and the site was the easiest to use. I had some questions and customer service got back to me quickly. My driver kept in contact with me the entire trip and I felt very safe that my stuff was in good hands! Will definitely use again.
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Chris B.
Dec 24, 2016
Terrible Service
My driver said he would arrive at 2pm the day of my scheduled pick up for my dog. Then he said it would be 5pm, then 6pm. Then 12pm the next day then 5pm the next day. At this point I was skeptical of the entire website and my driver so I cancelled the entire transport and reported the charges as fraudulent to get my money back. I tried to contact customer support tirelessly and never reached them. THIS WEBSITE IS A SCAM DO NOT USE IT! AWFUL SERVICE AWFUL CUSTOMER SERVICE I CAN'T BELIEVE PEOPLE WOULD DO THIS!!!!
Response from CitizenShipperDec 27, 2016
Chris - we're sorry to hear that you've had a bad experience. You can quickly reach our customer support by emailing [email protected] to discuss your refund.
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Austin W.
Aug 4, 2016
Customer service
Ive been calling companys customer service and sending emails. NO RESPONSE, AND ITS BEEN 3 DAYS!!!! you cannot tell me your back logged this far back that you cant evan help a customer
Response from CitizenShipperAug 4, 2016
We're very sorry about this! We operate a very small customer service department, and our customer support staff left on maternity leave just a few days ago. We are working hard to get through our backlog of messages.
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