CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
citizenshipper.com
Website
citizenshipper.com
Category
Pet Services
Location
Tyler, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 32% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I needed to ship my cat to my new apartment and couldn’t ship her through an airline due to weather restrictions. I had to send her in a short time frame and citizen shipper helped to set me up with a courier super quick. Within minutes I had offers from certified couriers. It let me search through their profiles, read reviews about them, and it even showed me how many trips they’ve made. It saved me so much trouble and got my kitty safely to our new home.
Response from CitizenShipperSep 12, 2019
We are very happy to hear your great feedback Alli, thank you very much for your kind words and recommendations :)
GK
Greta K.
Super fast and friendly
Super fast and friendly! Highly recommend!! Good communication from the shipper. Everything arrived perfectly!
Response from CitizenShipperSep 12, 2019
Thank you Greta, we are very pleased you had such a wonderful experience with CitizenShipper! :)
JH
Janell H.
Highly recommend!
I used citizenshipper.com to have my two puppies delivered to me and the experience was great. My driver was awesome with the updates and even arrived a whole day early. I would highly recommend them if you’re looking to ship/transport a pet.
Response from CitizenShipperSep 12, 2019
Thank you Janell! We would very much appreciate if you shared your excitement with our community on social media! :)
RP
Rodriguez P.
Amazing service!!
After another company canceled last minute we were pressed to find a transport for our baby in a rush. We relocated from NY to Florida. Citizen shipper helped us find a bunch of companies willing to do it at a great price! I am so thankful we found all paws! They gave us a very fair price and a window of time that worked perfectly for us. All delays (because of traffic and what not) were clearly communicated. During the trip they provided a tracker so I could see where they were and texts daily and at my request. She sent pics with every text so I could see her. Our dog arrived safely and on the day discussed. She was very well taken care of and happy! We would highly recommend their services and will def use them again if needed! Citizen shipper makes it so easy to complete these transactions and for us to feel secure in our choice!! I will def use them for all my needs!
Response from CitizenShipperSep 12, 2019
This is a great story Rodriguez! We welcome you to your new home and hope to serve you again for whatever shipping needs you may have :)
UV
Ulenney V.
I was super nervous about transporting…
I was super nervous about transporting my dog but citizenshipper made it quick & easy! My driver was so communicative and the price was do able!
Response from CitizenShipperSep 12, 2019
Thank you Ulenney, we're glad the driver you chose was able to remove the anxiety that comes from being separated from your loved one :)
GM
Genice Marie H.
Easy service to use.
Easy service to use. I’ll keep using
Response from CitizenShipperSep 12, 2019
Thank you for your review Genice! :)
EL
emily L.
Neglected pets. Would not recommend!
I’m not certain the company knows who they have hired. At the very least they don’t do extensive background checks. I hired a man under the company and he neglected my ferrets. One of them was malnourished, the other having green poop from a diet of fired chicken and dog food he fed my animals the whole way. Despite me giving him everything he needed for the trip. They arrived to me not at all on time and covered in feces. Without my 250 dollar cage he promised he’d ship. I spent 2,000 dollars trying to repair the issue. He was rude and drove off with half of my stuff but had his underwear stuffed in my bag. I have picture evidence of one of my ferrets being zipped up in a duffle bag but the company did absolutely nothing to rectify this. The response states that my ferrets were in carriers, I knew two of them were for the ride but the other carrier ripped and his response was to put my ferret in a duffle bag. I have pictures!!!! He has an DEN airport tag on his bag! I’d never put one on the carriers because they have never been on a plane. They told me “he was an independent contractor and all they can do is request the money back.” I had known he wouldn’t give me the money do to the fact that I tried to negotiate with him when he arrived and he told me “my rats could go “duck” themselves.” I wouldn’t take a chance on a hit or miss website like this when your pets care is on the line. As to the response. I did say he could feed them chicken! Not spicy. However dog food is terrible for ferrets and the company keeps side stepping that and saying I approved chicken when I’m more upset about the dog food. I have pictures of all the abuse and the company still says it did not take place.
Response from CitizenShipperSep 6, 2019
Emily,
We are very sorry to hear that you had such an unpleasant experience using our service. All of the drivers using our website are subjected to a very thorough background check using one of the industry's leading provider, a company called Checkr. And although all of them actively using our website have passed it, that doesn't necessarily mean that their decisions or actions sometimes won't go against your standards of behavior.
As per the messages your driver sent to us regarding your pets diet, you have replied that, quote: "She loves chicken".
Regarding the "duffle bag" issue, your ferrets were delivered in what's actually an airline approved mesh pet carrier that can be found and bought at Chewy or Petco, meaning it fulfills the standards for pet transportation.
Finally, the cage that was supposed to be delivered from a third-party didn't match the agreed upon conditions, as per the driver's testimonial.
We understand your frustration regarding the complete experience and your desire to be fully refunded. We have sent the same request to the driver, as we cannot legally enforce him to refund you, considering that the delivery was made. We are a third-party marketplace, so all the drivers using our website are independent contractors and not employees of CitizenShipper.
The driver is currently under investigation and if it is found that he has mistreated your pets in any manner, based upon all evidence provided, he will be banned and forbidden from using our website ever again. We kindly request that you submit any sort of evidence that will help us close this investigation, and we again apologize for all your inconveniences.
Thank you.
JB
Jessica B.
Affordable puppy pick up
My driver was so friendly and very professional. She made me feel very comfortable about having her pick up my brand new puppy from the breeder. kept great communication the whole time. I will definitely use her in the future. Thank you!
Response from CitizenShipperSep 6, 2019
Thank you Jessica, we sincerely appreciate your Facebook review and the photo provided and wish you many years of happiness and good memories with your new puppy :)