Walter L.
They Won't Stop Billing Me
I was a shipper. I cancelled my membership on October 1st 2019. After numerous emails to their support, to which they do not respond, my billing continues. Sadly, I suppose I'll have to involve the Attorney General's office. I suspect I am not the only person who can't get them to stop billing them. I wonder if this is some sort of wire fraud. ...hmmm...
Response from CitizenShipperMar 5, 2020
Hi Walter, Our team has just investigated this for you and we've discovered the following. It looks like you created two accounts with us. The first was created on September 2nd 2017, and the second account was created on Oct 12th 2017. We can also confirm that you wrote to our Customer Support team requesting to cancel your account on September 30th 2019 and we responded the next day confirming that we cancelled your account. It does appear that our support team missed that you created two accounts, and cancelled the account that was created on Oct 12th but did not cancel the account that was created on September the 2nd. We apologize for missing this and will be processing a refund for the charges that were made to the second account, which will show on your card in 1-3 business days. I do see above that you mentioned "After numerous emails to their support, to which they do not respond, my billing continues." however after responding to your email request in 2019, we see that the only other email we received from you was today [March 5th 2020] which we also responded to promptly. Once again, we apologize for missing that you had created two accounts with us.