CitizenShipperReviews of citizenshipper.com

Z&T Instantly delivered my puppy from Michigan to South Carolina. Overall it was a good experience, and they took very good care of him the whole way! Thank you so much!

I'm active duty military and so is my boyfriend and I left on a deployment mid July and he's deploying early November so unfortunately we have had to find temporary housing for our 4 animals. I posted on CitizenShipper 1.5 months ago looking to transport 2 of our cats from South Dakota to California. I found a driver that was great! She was easy to work with, polite, flexible and had reasonable pricing (shout out to Kimberly from Wags-N-WhiskersNW LLC). Before I booked, I reviewed the cancelation policy on CitizenShippers website titled "Canceled Shipments Policy (for shipping customer)" and it states that shippers are entitled to a full refund if they cancel in excess of 72 hours before the scheduled shipment. I ended up booking with Kimberly and paying the $79 upfront fee that CitizenShipper charges. A few weeks later, my neighbor offered to watch all of my animals while my boyfriend and I are deployed. I was ecstatic and reached out to CitizenShipper to see how to cancel my transport thinking I would get my $79 back as my transport was scheduled for mid October and I am canceling 2.5 months in advance. I ended up talking to a customer service representative named Matthew, he said that per their policy I was entitled to "site credit" and he sent me a link to their "refunds policy" page. I only read their "cancelation policy" page upon booking because on that page it talked about refunds so I wasn't even aware that there is a completely separate page for refunds. I read the link that Matthew sent to me and replied back letting him know that I read and understood what he sent; however, I pointed out to him that the company website is flawed because under the cancelation policy it states that shippers are entitled to 100% money back and that no where in their did it state that this was for "site credit" only. I expressed that this was dishonest and lacks transparency to the customer to have disputing information on 2 different pages of the website about refunds. I asked him if there was any way to receive my money back as I was unlikely to ever need to ship my pets again and that this was an extremely rare circumstance because both me and my boyfriend were being deployed at the same time. Matthew seemingly forwarded this conversation to Jennifer, a "Senior Customer Relations Manager" who replied back to me, literally only to repeat that I was entitled to "site credit" only and then copied and pasted their "refund policy" on the email, even though I had told Matthew I had read that policy in the link he sent me. Jennifer did NOT acknowledge any of the points I made in my email to Matthew about how their site is misleading and has contradictory information on it, she did NOT offer any other resolution, she did NOT show any remorse or any kind of understanding ie "I'm very sorry that our site says this, but we have to follow our policy.... etc etc etc", and just plainly did NOT say anything that Matthew didn't already say. Jennifer literally repeated exactly what he said and was so bold to copy and paste their "refunds policy" after I already said I read the link that was sent to me, as if I'm an idiot. If she wasn't going to offer or say anything differently, I have no idea as to why she took over on the website conversation. Completely pointless, insensitive, and unintelligent and as a supposed "Senior Customer Relations Manager" Jennifer is completely lacking any type of Customer Service skill. The discrepancy alone on the CitizenShipler website entitles customers to a full refund but her lack of skills and the way she chose to handle a disgruntled customer is astounding and whoever the owners are should really look over her position. Because of Jennifer, I will never use the site credit and I will never use CitizenShipper again. Matthew did exactly what she did but 10x better, he should really take over her job. EDIT: Someone from CitizenShipper reached out to me only to copy and paste their cancelation policy to me, something that I have stated MULTIPLE times that I have read throughout my correspondence with them. Must be Jennifer again since she is known to blindly write back with nothing but redundancy. And yet again, no one at this company is taking ownership for having contradicting information on their website! Being told I do not qualify for a refund, I'm sorry but no, I do in fact qualify for a refund because your website is misleading! In one section it states customers are able to get a full refund and then in a separate area says site credit only. Fix your website, stop stealing from customers, and start offering actual customer service! I swear no one at this company can read or possesses any type of resolution skills.

Easy, reliable service, quick responses. Within minutes I had 15 quotes to choose from. I like how you can see what each driver offers and what their clients say about them as individuals. This is an excellent service. It saved me a 7 hour drive to Ohio too! Thanks again.

I was very happy with my experience with CitizenShipper. I booked a driver to get my brand new 8 week old puppy from Indiana to Ohio and had no issues. I took my chance with a new driver, and she was even a time window to pick the puppy up and she did a fantastic job. I will definitely recommend CitizenShipper to others.

I've reached out to customer service multiple times over the course of my delivery. My driver was 24 hours late with my puppy.. we never negotiated a hotel stay nor was I comfortable with one when this was scheduled as a same day delivery. My driver took multiple jobs without notifying anyone and neglected safety protocol along the way.. and then asked for a 5 star review. I reached out in a panic when I was worried that my puppy may never be delivered.. I've still never heard back from customer service for support. My experience was nerve wracking. The puppy was finally delivered and I still had to pay in full. I can't believe this is how they do business. UPDATE: This reservation was made on July 14, 2020 and I reached out to customer service on July 26 and 27. Nothing in my spam folder from customer service. I would like the $69 service fee refunded please. UPDATE: Rebecca is hustling as much business as she can since she is a homeless single mother. I don't have the heart to take what income she has away from her by leaving a terrible review. She overbooked herself and made me nervous.. but my pet arrived (albeit 24 hours late) My complaint is for your company and service.. which at this point shows little concern for customer experience. On july 26, I wrote: Hello... it appears my shipper is having a lot of problems getting to the pick up location today. She is still 11 hours away and pick up was supposed to be at 8am this morning. She also just texted that she is sick to her stomach and needs to sleep for a while to see if she can improve enough to pick our dog up. Wondering if there is a way to just explore other last minute options. It's probably unrealistic and unaffordable if it all possible anyway... but wondering if you might have some suggestions. Today was the last possible day for pick up and it sure looks like it isn't going to happen. :( Thanks, Maggie On July 27, I wrote: Hello... I would like to talk with someone about the experience I am having with my shipper. My puppy is still en route to my house so I am nervous about upsetting my driver while she has my dog but I need to understand how to handle the problem I'm in. It starts with my shipper being over 11 hours late to pick up, feeling sick and not following any safety protocol, not keeping my puppy in its crate, not telling me there are other animals in her vehicle and that she's working multiple deliveries at once, falling off the radar for an hour then needing an unexpected hotel stay with my puppy and having delivery estimated over 24 hours late. She already snapped at me and accused me of complaining that she isn't driving fast enough and making it clear that she wants a 5 star review... and I still don't even have my dog. I don't want to pay the full $350 she's charging me but don't know the right thing to do here. I'm genuinely scared that I'll never see my dog delivered at this point... which cannot possibly be the experience you're trying to provide your customers. Where do I even start with this? Please advise, Maggie Brown I think you should be embarrassed that this review is the only communication you've had with me this entire transaction. Thanks for finally showing up. Just dropped you to one star because of this back and forth. UPDATE: Done with your games. The email address is correct.. you know I can't attach that information here. I'm not going to continue emailing you or replying to these long reviews that no one is going to follow. Good luck to you.. I'll assume there will be no refund.

I was able to find a good shipper to transport my 4 animals (2 dogs and 2 cats) 2200 miles to my new home in Kentucky. The driver was reasonably priced, professional and caring. They took great care of my animals, kept in touch along the way with photos and updates and made the trip in record time. I would not hesitate to use the service again.

My aunt was downsizing her home and was giving my sisters and I some family heirlooms. We had planned to drive the 750 miles to visit her new home and bring back the things with us but then Covid hit. Traveling became difficult and it was no longer safe for us to visit our aunt. She was worried about how to get the things to us. We heard about Citizen Shipper and decided to give it a try. Within a few minutes we started getting bids and we were able to quickly choose the one that best fit our needs. Our shipment arrived within a couple of days and everything was well taken care of. It was a very positive experience and I will use CitizenShipper again when I have the need.

Citizenshipper found me a great driver to transport my fur baby and she got home safely. I recommend everyone to use citizenshipper they will match you with the perfect driver.