CitizenShipper Reviews | Read Customer Reviews of citizenshipper.com

CitizenShipperReviews of citizenshipper.com

4.76,209 reviews
Pet Services
5380 Old Bullard Road, Suite 600, #119, Tyler, Texas

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CitizenShipper

About CitizenShipper

CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!

CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: citizenshipper.com
Website: citizenshipper.com
Category: Pet Services
Location: Tyler, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 32% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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CitizenShipper reviews

6,209 approved reviews, newest moderated first

Nick M.
Apr 13, 2025
Great experience!
Our shipper Desiree was fantastic! This was a great option when dealing with a large family or personal move. Highly recommend this service.
Response from CitizenShipperApr 23, 2025
Nick, we're happy to hear that Desiree provided such a great experience! Thank you for choosing CitizenShipper to support your move. It means a lot to know that our platform helped make things easier during such an important transition. We hope to assist you again whenever the need arises! -Karla
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Angela W.
Apr 12, 2025
Do not ship your animal with this service its is horrible
The company reached out to me and was very responsive. I would look at all the reviews with each person you’re shipping with as this is just a platform connecting you with other shippers. Be careful of who you hire and do your research.
Response from CitizenShipperApr 21, 2025
Hi Angela, thank you for taking the time to share your experience. We are truly sorry to hear about the distress this situation has caused you and your beloved pet, and we deeply regret any worry it has brought. We completely understand how deeply important your pet’s well-being is, and want to reassure you that their safety is always our highest priority. Since your initial outreach, we have handled your case with care and urgency. In situations like this, it is our policy to conduct a thorough investigation and take appropriate action based on our findings. We take reports of this nature very seriously and are grateful for the trust you placed in us to review and address the situation. Please know your concerns have been handled with the utmost thoughtfulness, and we remain here to continue supporting you. -Karla
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Leslie P.
Apr 11, 2025
great experience
great experience, would use again!
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Consumer
Apr 11, 2025
I was beyond impressed of this website
I was beyond impressed of this website. It was a little overwhelming for me because there are so many options and all of them looked so great !! But once you pick the right one after reading the reviews it was super easy and the website was super easy to navigate. Also I did had a question and they answered right away. No complains. And will definitely recommend this to everyone.
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Tamara A.
Apr 11, 2025
I've already written a review
I've already written a review, but have again been prompted, so to re-iterate: Rulana and Juan are absolutely wonderful and went above and beyond to make sure i felt comfortable and more-importantly, the dogs trusted them, which is rare. One of my sweet but challenged shelter-doggies was difficult on them, as she had endured extra trauma before I adopted, but they were loving and she got thru it. I definitely recommend them.
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Rick
Apr 10, 2025
Great service & peace of mind
The person chosen.
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Melissa
Apr 10, 2025
Ashley did an amazing job
Ashley did an amazing job. I would recommend this company highly.
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Sheila
Apr 10, 2025
The courier
The courier, Matt was awesome!
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