CitizenShipperReviews of citizenshipper.com

Here’s my experience with CitizenShipper. Jason “no show” Humphreys at Humpty’s Homeward Haulin’ AKA Humptys Haulin Home was a “certified vetted driver” referred by Citizen Shipper. Jason failed to transport a 3 month old puppy as agreed upon. The only haulin’ done was haulin’ in my 50% deposit, which I’m currently trying to hash out a refund with Venmo since Jason replied “f##k you” to my refund request. I’d recommend avoiding this company like the plague if you have any expectations of a need to be filled and certainly paying no money up front, at least not until you KNOW the animal has been picked up. Also, when I contacted Citizen Shipper about the no show they pretty much told me it was all between me and the independent contractor, basically washing their hands of any responsibility or trying to line up a replacement driver for my no show. Oh, and when you’re getting price quotes you should know that Citizen Shipper will tack on an additional $73.50 to your quoted price for a “service fee” AFTER you book. As a result of this nightmare experience we were unable to transport a puppy & we had to abort the entire plan due to making the poor choice of using Citizen Shipper leading us to Jason “no show” Humphrey’s at Humptys Homeward Haulin Here are my personal star ratings: 0 ⭐️ initiating communication 0 ⭐️ response to communication 0 ⭐️ following simple instructions 0 ⭐️ returning a phone call 0 ⭐️ returning a text 0 ⭐️ answering a question 0 ⭐️ performing agreed upon task 0 ⭐️ understands customer service 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ making excuses 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ unrelated personal problems 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ playing victim 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ looking for sympathy 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ rude & foul-mouthed

Although I received many offers from pet transport services that had less credibility, it was very easy to identify a reliable service with credentials and experience. Thank you!

I am so happy with the experience with citizenshippers . The experience was so easy , qreat service and fast responses.

Great service Great care an d communication with our driver as the drove our dog from PA to CA

Citizenshipper is a great service. I am digging one star because I didn't realize they charge a fee to allow you to book a reservation. I'm sure it said that somewhere when I signed up but I do not remember seeing it. Make sure to factor that fee in when you are looking to book. I did have my driver cancel in my a couple of days before they were supposed to show up but Citizenshipper took care of it. That process was a little cumbersome especially when you have to hurry to find a new driver and are freaking out.

I would give Citizenshipper 5 stars for providing me with a quality company to transport my pets.

Excellent communication. Unfortunately I had to cancel, but that was handled in a business-like manner. Will use again if the need arises.

I had read up on various shipping services and kept going back to citizen shipper. I had a pup that needed to travel from Maryland to Idaho. The platform was very clear and easy to use. I was shocked at how quickly bids came in. The company I ended up going with was top notch. Very positive experience.