CitizenShipperReviews of citizenshipper.com

Response from CitizenShipperMay 5, 2022

Hi there, thanks for reaching out. Looking future into your account I see the type of shipment you placed on CitizenShipper. We look at the miles and not the bid placed by the drivers, in this senarion - for dog shipments, the service fee is calculated based on the total amount of miles for the trip. We have a great article going over dog transportation fees - https://citizenshipper.zendesk.com/hc/en-us/articles/5613895217805-Dog-Transportation-Fees I hope this provided some clarity! If you have any additional questions, please email us at [email protected]

Response from CitizenShipperMay 17, 2022

Thank you for writing in and telling us about this. We take reports like this extremely seriously. Please email our customer support as soon as possible on [email protected] so we can investigate this for you further.

Response from CitizenShipperMay 5, 2022

Hi there, thanks for reaching out. For dog shipments, the service fee is calculated based on the total amount of miles for the trip. We have a great article going over dog transportation fees - https://citizenshipper.zendesk.com/hc/en-us/articles/5613895217805-Dog-Transportation-Fees I hope this provided some clarity! If you have any additional questions, please email us at [email protected]