Stephanie W.
Great site, but a little pricy
I think the service charge was too high, but the site was easy to use and very helpful in finding a driver to bring my cat home.

CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Stephanie W.
I think the service charge was too high, but the site was easy to use and very helpful in finding a driver to bring my cat home.
Benjamin
High fees. You negotiate the contract but then there’s their huge fee on top
Response from CitizenShipperMay 5, 2022
Hi there, thanks for reaching out. Looking future into your account I see the type of shipment you used on citizenshipper. We look at the miles and not the bid placed by the drivers, in this senarion - for dog shipments, the service fee is calculated based on the total amount of miles for the trip. We have a great article going over dog transportation fees - https://citizenshipper.zendesk.com/hc/en-us/articles/5613895217805-Dog-Transportation-Fees I hope this provided some clarity! If you have any additional questions, please email us at [email protected]
Micalah
I was very unhappy about how everything was handled. I trusted someone to Transport My two puppies and the day that I received them my oldest puppy has what appeared to be sauce all over him as if someone was using him as a napkin, once we got him into the house we also noticed that he had multiple cuts on him. My youngest dog was sitting in his own throw up and pee, now I know that dogs deal with anxiety and they pee in their cages it happens but to deliver someones dogs like this is completely unacceptable. On top of that both of my dogs look like they hadn't ate, once they both got in the house they rushed to their bowls for water and food. I could see my youngest ribs.. I texted the woman that I gave my puppies to talk about all of this and she pretty much told me that none of that happened , but how can you sit there and not be honest with someone that put trust in you to Transport their dogs safely!! I'm not blaming the website entirely but when I reached out to them they did nothing, they emailed me back but after I responded I've heard NOTHING! I will never use this site again, no one seemed to care that my dogs were hurt.
Response from CitizenShipperMay 20, 2022
Dear Micalah, thank you for taking the time to share your experience. I’m so sorry it fell short of your expectations, and I appreciate the opportunity to respond to your review. Please understand that this unfortunate situation was an exception. We care deeply about our customers, and we’re committed to constantly improving the quality of our support and services. Our team works hard to provide exceptional value through stringent driver screening, ID verifications, access to 24/7 televet care and the $1,000 pet protection coverage that we offer for every transport. This helps save our customers time, money and unnecessary worry. Again, I sincerely apologize that your experience with CitizenShipper didn’t reflect this. We understand the importance of feedback. We’re here listening with the goal to improve our services for you, our customer, and your beloved pets. I looked into the ticket you submitted but was unable to locate it, please reach out to [email protected] and I will personally make sure this get addressed ASAP.
Father L.
good and helpful
Lynne J.
Tinisha, the driver was great. She took great care of the puppy and arrived ahead of schedule. Your service is really good and I will certainly use it (and Tinisha if possible) the next time I need to ship a dog or horse. No negative anything about anything. Ya'll are great. I really appreciate your service. Thank you..
Graciela G. S.
Rick is a true professional. He was responsive, respectful and reliable. We would highly recommend him to anyone wishing to transport their pets safely and with much care.
Da
The process was very easy and they hooked us up with an excellent and trustworthy driver. Would use them again
lisa
Immediate responses and quotes. Found excellent service within minutes who picked up and delivered asap at a decent cost.