CitizenShipperReviews of citizenshipper.com

Smooth process

I would highly recommend this service. The transporter that I selected was amazing...

Such an awesome company! Can't recommend it more for people looking to have their pet transported. So many options and such flexibility that you can always choose what fits your schedule and budget. Great people!!

Thankful they hooked me up with Marie from Sweetnote Deliveries for transporting my pets in a long distance move!

A little pricey but works well very hard to call and actually talk to a person if you have a problem!

I believe Citizen Shipper (CS) is a good tool in matching customers to shippers, but be aware that all shippers are not honest and CS cannot do much to help you if you have a problem with a shipper. As a first time user, I was almost scammed by a shipper I hired to complete the job of transporting two puppies from Maryland to North Carolina. I chose a shipper that cost more than the lowest bid, but had better reviews than most. I booked it 23 days in advance and the Tuesday before the Friday delivery date he said he had issues getting a vehicle. I then find out he is in Texas! That's a long drive for $350. I had signed his contract although I did not read it thoroughly before signing it. He kept asking if I wanted to cancel the job. I said no, but he couldn't confirm if he could do the job or not. In the contract, I specified exact pick up/drop off dates. Since he could not do the job, I wanted my money back. In his contract that I signed, it stated that the deposit for the job, if under $500, would be paid in full at the time of booking and there were no refunds of deposits. He tried saying that there would be no refund to me because it was the deposit. I countered with it was the entire contract amount, not a deposit. We went round & round until he finally returned my money. Citizen Shipper staff could do nothing for me except for refund the money I paid to them for matching me with shippers. I ended up reposting the job and was able to hire someone else locally, who delivered the puppies on the same day. Things to do before booking. READ their reviews before accepting their bid. FIND out where they live. If it's not close to where you live question it or select another shipper. If I had known he was in Texas, I would not have hired him in the first place. DO NOT RUSH through the contract they send you. READ IT THOROUGHLY & adjust it to your favor if the shipper cannot meet your deadline. State in the contract SPECIFIC DATES (pick up/drop off) & if the shipper does not meet their obligations, that you will be REFUNDED the entire bid/contract amount. WATCH OUT for those stating that deposits are not refundable. Strike through that line & tell the shipper that is unacceptable. If he/she does not agree, relist the bid again. Know that Citizen Shipper (CS) cannot help you with the contract you signed, as the shipper is not an employee of CS, but a private contractor. The contract is between you and the shipper, and CS will not intervene with any issues you have with the shipper. All CS can do is refund their fee & relist your bid. You could also leave the shipper a bad review. Yet the shipper can respond & lie. Search for discounts for CS fees online (Citizen Shipper Coupon Codes) and type the code before you pay CS. I saved approximately $15 on their fees with a coupon code. Although I had issues with the first shipper, the puppies were delivered to me on the day that I wanted them.

Christine surpassed all expectations for caring for our dog on the long drive from Sarasota to Lake Geneva,Wisconsin. She walked him and spent time playing with him each day. There is no doubt he bonded with her because of her kind and caring treatment. We will always be grateful.

Fast, easy, private, and great price.