CitizenShipper Reviews | Read Customer Reviews of citizenshipper.com

CitizenShipperReviews of citizenshipper.com

4.76,209 reviews
Pet Services
5380 Old Bullard Road, Suite 600, #119, Tyler, Texas

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CitizenShipper

About CitizenShipper

CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!

CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: citizenshipper.com
Website: citizenshipper.com
Category: Pet Services
Location: Tyler, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 32% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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CitizenShipper reviews

6,209 approved reviews, newest moderated first

Ericka J.
Jul 20, 2025
Amanda’s Road Trips and Fuzzy Flights
Amanda’s Road Trios and Fuzzy Flights. I so glad I chose this company to provide transportation services for our Cane Corso Simba. Amanda was professional, experienced, affordable and compassionate. I would highly recommend her company. She provided GPS status updates and pictures. Simba arrived happy, safe and well! Thanks Amanda!
Response from CitizenShipperJul 21, 2025
Hi Ericka, Thank you for sharing such kind words! We’re so glad Amanda and her team at Amanda’s Road Trips and Fuzzy Flights provided a professional yet compassionate experience for Simba’s journey. It’s always our goal to help pet owners find transporters who truly care, and it’s clear Amanda delivered on that. We appreciate the recommendation and hope Simba is settling in well! -Michael, Head of Customer Support
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Lynnette C.
Jul 19, 2025
CitizenShipper was amazing
CitizenShipper was great! I posted my trip and got many bids from different transporters. The transporters responded quickly and I was able to negotiate the price as well. I was extremely satisfied with the transporter I ended up choosing. He was responsive and kept me posted throughout the trip.
Response from CitizenShipperJul 21, 2025
Hi Lynette, Thanks so much for taking the time to share your experience! We're really glad to hear that the bidding process helped you connect with a responsive and reliable transporter. It’s great to know everything went smoothly and that you felt supported throughout the trip. We appreciate you using CitizenShipper and would love to help again whenever you need us! -Michael, Head of Customer Support
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Matthew R.
Jul 16, 2025
Fast and Easy user interface
booking fee a bit high but fast quotes and reliable service earn this site 4 stars for me. Putting a price on a loved pet is impossible if you are atrue lover of animals.
Response from CitizenShipperJul 17, 2025
Matthew, thanks for sharing your thoughts and for your kind words! We understand how personal it is to arrange transport for a beloved pet, and we want to make that experience as smooth and trustworthy as possible. The booking fee helps support the ongoing operation of the platform and provides valuable benefits like the Pet Protection Plan, the Booking Assurance Guarantee, and other services designed to assist both customers and drivers every step of the way. That said, we truly value your insights and will be sharing them with our team as we continue evaluating ways to improve the experience, including how our fees are communicated and applied. Thanks again for trusting us with your pet’s journey!-Karla
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Michele R.
Jul 15, 2025
Legitimate 3rd Party Service
CitizenShipper is legit. Just vet wisely whoever you choose to do a service for you.
Response from CitizenShipperJul 15, 2025
Michele, thank you for your review! We appreciate you taking the time to share your experience. We’re glad our platform was able to connect you with a reliable driver. If you ever need help in the future, we’d be honored to assist with any of your transport needs.-Karla
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Ty
Jul 11, 2025
On the go rescue transported my puppy…
On the go rescue transported my puppy from South Carolina to Massachusetts. I highly recommend them.
Response from CitizenShipperJul 14, 2025
Thank you so much for sharing your experience! We're thrilled to hear that On the Go Rescue provided excellent service transporting your puppy from South Carolina to Massachusetts. We truly appreciate your recommendation and are so glad everything went smoothly for you and your puppy!-Karla
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customer
Jul 11, 2025
Verified shippers and detailed…
Verified shippers and detailed information.
Response from CitizenShipperJul 11, 2025
Thank you for your feedback! We're so glad to hear you found the right driver, and the detailed information was helpful. Ensuring transparency and peace of mind throughout the process is a top priority for us. If you ever need assistance again, we’re here for you!-Karla
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Lisa
Jul 11, 2025
I was extremely impressed with how easy…
I was extremely impressed with how easy the process was, I give my driver a 100 X 2 she kept in touch with me the whole time and treated my son’s fur baby like she was one of her own. My drive was London.. I would highly recommend her..
Response from CitizenShipperJul 11, 2025
Lisa, thank you for your kind words! We're thrilled to hear how easy the process was for you and that London provided such outstanding care and communication throughout the transport. It means a lot to know your son's fur baby was treated like family, exactly the experience we strive to deliver. If you ever need help in the future, we’d be honored to assist you!-Karla
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Pam T.
Jul 11, 2025
Highly recommend
CitizenShipper was very easy to navigate to find someone to transport my frenchie from FL to SD. I am very pleased with the results
Response from CitizenShipperJul 11, 2025
Pam, thank you for sharing your experience! We’re happy to hear that CitizenShipper made it easy for you to find the right person to transport your Frenchie. We're so pleased the process went smoothly and that you're happy with the results!-Karla
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