CitizenShipper Reviews | Read Customer Reviews of citizenshipper.com

CitizenShipperReviews of citizenshipper.com

4.76,209 reviews
Pet Services
5380 Old Bullard Road, Suite 600, #119, Tyler, Texas

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CitizenShipper

About CitizenShipper

CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!

CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: citizenshipper.com
Website: citizenshipper.com
Category: Pet Services
Location: Tyler, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 32% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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CitizenShipper reviews

6,209 approved reviews, newest moderated first

Emma R.
Oct 26, 2025
The platform made finding a shipper…
The platform made finding a shipper very simple. After my initial booking fell through, they processed a refund immediately, allowing me to reschedule. The second provider was excellent and came through perfectly.
Response from CitizenShipperOct 27, 2025
Thank you for sharing your experience! We’re glad our support team was able to step in and assist right away when your original booking changed. We’re grateful you gave CitizenShipper another chance and that your second provider came through perfectly. Thanks again for choosing us. We’re here anytime you need transport support in the future! Michael Head of Customer Support CitizenShipper
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Nicole B.
Oct 24, 2025
5 star from quote to delivery
The entire process from quote to delivery was carefully organized! No paws on the ground for my pups protection. Multiple daily video updates. Location sharing and updated delivery info as needed. My little girl responded so positively to the sweet interaction with Toyamarie.
Response from CitizenShipperOct 24, 2025
We’re delighted to hear how well everything went with your transport! It sounds like Toyamarie went above and beyond with her thoughtful care and video updates. We’re so happy your little girl arrived safe, happy, and well cared for! Michael Head of Customer Support CitizenShipper
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Mia M.
Oct 24, 2025
Jim my delivery people were great !
It was easy to book and I chose a wonderful person Jim and his wife to bring our puppy !
Response from CitizenShipperOct 24, 2025
Thanks so much for sharing your review! We’re so glad to hear that booking with CitizenShipper was easy and that you connected with such a great driver. Wishing you all the best with your new furry family member! Michael Head of Customer Support CitizenShipper
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Stephanie P.
Oct 24, 2025
I’m new here!
Not having any experience with animal transport, I needed someone to lean on and Citizen Shipper was that person! Doing background checks on these companies, providing insurance for the trip, and the superb customer service was everything I needed!
Response from CitizenShipperOct 24, 2025
We’re so glad to hear that CitizenShipper helped make your first experience with pet transport a smooth one! We're so happy to know that our verification process and support team provided the confidence and peace of mind you needed. We’d be delighted to have you back on the platform anytime! Michael Head of Customer Support CitizenShipper
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Melissa
Oct 23, 2025
Thank the lord I found this amazing service!
We found CitizenShipper in an emergent situation with a rescue dog. From the moment I logged on I felt a since of relief and knew id be able to rescue this precious dog! I was able to find safe, reliable, transportation quickly! Our driver was so amazing and got our boy home safely! He checked in every 4 hours with pics and all! I am so relieved to have found this company and will be recommending to any and everyone that needs to transport there fur babies!
Response from CitizenShipperOct 23, 2025
Melissa, it warms our hearts to hear how CitizenShipper helped you bring your rescue pup home safely. It’s great to hear that you felt at ease throughout the process and that your driver provided great care and communication. Thank you for trusting us during such an important moment and for sharing your experience with us!-Karla
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Dorothy M.
Oct 22, 2025
Amazing service!
Amazing service!
Response from CitizenShipperOct 22, 2025
Dorothy, we’re so glad to hear you had an amazing experience! Your kind words mean a lot to us, and we look forward to helping with any future shipments.-Karla
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Selena
Oct 20, 2025
Made it easy to find a shipper
Made it easy to find a shipper and when my first one canceled they refunded me to help me book someone else. The second person i booked came through and was absolutely fantastic.
Response from CitizenShipperOct 21, 2025
Selena, we’re so sorry your first shipment didn’t go as planned, but we’re really glad we could make things right and help you find a great driver. Thank you for giving us another chance. We truly appreciate the trust you placed in us!-Karla
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Corie B.
Oct 15, 2025
Very happy with my experience
I was really happy when I first posted about transporting two of my cats from Idaho to Texas. Within an hour or so I had 15 bids for the trip. I like that each driver profile has their own reviews and the chat function is easy to use and navigate. I've used CitizenShipper a couple times now and I will continue to go back for pet transport!
Response from CitizenShipperOct 16, 2025
Corie, it’s great to know your post for cat transport received so many bids so quickly! The driver profiles and reviews really do make it easier to find the right fit, and we’re glad you found the chat feature just as convenient. We value your continued confidence in CitizenShipper and look forward to helping with future trips! Michael Head of Customer Support CitizenShipper
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