CitizenShipper Reviews | Read Customer Reviews of citizenshipper.com

CitizenShipperReviews of citizenshipper.com

4.76,209 reviews
Pet Services
5380 Old Bullard Road, Suite 600, #119, Tyler, Texas

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CitizenShipper

About CitizenShipper

CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!

CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: citizenshipper.com
Website: citizenshipper.com
Category: Pet Services
Location: Tyler, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 32% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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CitizenShipper reviews

6,209 approved reviews, newest moderated first

Carol B.
Oct 13, 2025
Exceptional Service!!!
I made a request and within 30 seconds I received quotes! There is no way I would have found these companies on my own. I had many good transport companies to choose from! Each were a bit different and one was selected that matched our needs. All interactions were positive, timely and provided the information needed! Thank you!
Response from CitizenShipperOct 13, 2025
Carol, we’re delighted to hear how smoothly everything came together for you, from getting quotes to finding the perfect match! It’s wonderful to know that your interactions with the drivers were positive, timely, and informative. Thank you for choosing CitizenShipper! We’re so happy we could help connect you with trusted professionals for your shipment. Wishing you all the best, and we hope to assist you again in the future!-Karla
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Joanne S.
Oct 9, 2025
HIghly Recommend SitStayGo
I am very grateful that I chose SitStayGo to transport our dog from San Diego to the Houston area. Abdul, the driver, was very responsive to our questions, and so patient and kind to our very anxious dog. He put both the dog and us at ease. He also contacted us along the way to let us know his progress and sent us a photo once he arrived. I give him my highest recommendation.
Response from CitizenShipperOct 9, 2025
Joanne, we are so grateful you took the time to share your experience. We’re thrilled that your driver was able to provide such a smooth and caring transport for your dog, and that both you and your furry friend felt at ease throughout the journey. We hope to have the opportunity to assist you again in the future!-Karla
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Shelby G.
Oct 8, 2025
Citizen shipper is great
Citizen shipper is great! I had an issue with a flight nanny and had to cancel. Citizen shipper responded to my emails within an hour every time I sent one. They also got my money back from this particular flight nanny when I complained about my experience. I would use them again in a heartbeat!
Response from CitizenShipperOct 8, 2025
Shelby, thank you for taking the time to share your experience! We’re so glad our team was able to step in quickly and assist with your cancellation. Ensuring that our community feels supported and heard is one of our top priorities, and we’re truly honored to know that you would choose us again.-Karla
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Kitty
Oct 6, 2025
I never knew of this kinda of service
I never knew of this kinda of service, received multiple bids for car to be delivered to North Carolina and also my dogs on an animal transport service. Both companies provided excellent service and provided updates along the way. So happy everything worked out so good.
Response from CitizenShipperOct 7, 2025
Kitty, we’re so glad you shared your experience! It’s great that you had multiple options and that both your vehicle and pets were handled with care. We’re thrilled everything worked out so well, and we look forward to providing the same reliable service for any of your upcoming shipments.-Karla
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Deb C.
Oct 6, 2025
Excellent communication, fair pricing
I felt very confident in booking on this site. I appreciated the transparency of the profiles and the reviews. The driver I chose went over and beyond to make me feel comfortable and her communication was excellent. The fee was affordable.
Response from CitizenShipperOct 7, 2025
Deb, thank you for trusting us with your shipment! We’re so glad to hear that our platform made you feel confident and that the transparency of the drivers' profiles and reviews helped you make your choice. We greatly appreciate your kind words and look forward to helping you with any future shipments!-Karla
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Debra
Oct 5, 2025
This company is good
This company is good. They are very good at communicating every part of transport for my cats. When dealing with them very responsive and answers any questions you have. I would use them again.
Response from CitizenShipperOct 6, 2025
Debra, we’re thrilled to hear that your cats’ transport went smoothly and that you felt supported every step of the way! It’s wonderful to hear that we were able to meet your expectations. Thank you for your trust, and we look forward to assisting you again with any future shipments.-Karla
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Ryan R.
Oct 5, 2025
The best
Friendly, Timely, Price, will definitely use again.
Response from CitizenShipperOct 6, 2025
Ryan, we’re so glad our service met your expectations from start to finish! It means a lot to us, and we look forward to assisting you again with your future shipments.-Karla
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Ann
Oct 3, 2025
Great Tool
Great Tool - this site was very helpful; I wasn't sure how to even go about look for what I needed and found this site. It was well laid out and easy to use. Within minutes I had multiple options. I will definitely use this again.
Response from CitizenShipperOct 3, 2025
Ann, thank you for sharing your experience! We’re so happy to hear that the site made it easy for you to find exactly what you needed in just a few minutes. It’s always our goal to make the process simple and stress-free for pet owners. We look forward to helping you with any future shipments!-Karla
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