CitizenShipper Reviews | Read Customer Reviews of citizenshipper.com

CitizenShipperReviews of citizenshipper.com

4.76,209 reviews
Pet Services
5380 Old Bullard Road, Suite 600, #119, Tyler, Texas

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CitizenShipper

About CitizenShipper

CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!

CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: citizenshipper.com
Website: citizenshipper.com
Category: Pet Services
Location: Tyler, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 32% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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CitizenShipper reviews

6,209 approved reviews, newest moderated first

Joseph
Apr 16, 2023
Great contact to great shippers.
Great contact to great shippers.
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Jessica
Apr 15, 2023
Excellent communication and they took…
Excellent communication and they took such great care of my Siamese cat throughout the entire process. Would definitely recommend them to friends and family!
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Scammed by S.
Apr 15, 2023
I had a no show shipper for pickup, scammed $$$ too
I had a no show shipper for pickup, with no notice and no reply to multiple text messages. The shipper was "verified" and "backgroud checked" according to CitizenShipper. The shipper claims to be a LLC yet they are not listed in the Florida database for businesses. The shipped has not refunded my 50% deposit and has stopped text replies. I was scammed and will be filing fraud claims against the shipper.
Response from CitizenShipperApr 27, 2023
We apologize for the unfortunate experience you had with a shipper on our platform. At CitizenShipper, we strive to ensure the reliability and professionalism of the service providers on our platform, and we take incidents like this very seriously. We understand that you have faced a no-show situation with a shipper who claimed to be background checked and verified. We would like to investigate this matter further to take appropriate action against the shipper and to prevent similar incidents from occurring in the future. Please email us at [email protected] with the details of your booking, the shipper's information, and any relevant communication you have had with them. This will help us in our investigation and in assisting you with filing a fraud claim against the shipper. We appreciate you bringing this matter to our attention, and we will do our best to address your concerns and ensure that your experience with CitizenShipper improves in the future. Sincerely, CitizenShipper Customer Support
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Tom
Apr 15, 2023
The transporter we chose was great
The transporter we chose was great, but CitizenShipper kept contacting me about booking our pet transfer after we'd booked one of their transporters and even after they had charged me their booking fee.
Response from CitizenShipperApr 27, 2023
We are glad to hear that you had a great experience with the transporter you chose through our platform. However, we apologize for any inconvenience caused by the continued communication from CitizenShipper after your booking was confirmed and the fee was charged. We understand how this could be frustrating and confusing, and we appreciate you bringing this matter to our attention. We will investigate the issue to identify any gaps in our communication process and ensure that such incidents do not occur in the future. If you have any further concerns or feedback, please feel free to reach out to us at [email protected]. We are committed to providing the best possible experience for our customers, and your input helps us improve our platform and services. Thank you for your understanding, and we hope to continue serving you in the future. Sincerely, CitizenShipper Customer Support
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Syko
Apr 14, 2023
My fur baby was well cared for
My fur baby was well cared for. I do feel all driver before able to make bids should at least have a background check.
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Melissa G.
Apr 14, 2023
Great experience shipping
The shipper I chose was wonderful. Fast, affordable,kind, concerned,communicative! Some of the quotes I got were here high but finally got one that was very reasonable.
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Margaret A H.
Apr 14, 2023
I spoke with Sidney and am comfortable…
I spoke with Sidney and am comfortable leaving my baby with her
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Diana
Apr 14, 2023
This was a great experience
This was a great experience! Thank you.
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