CitizenShipperReviews of citizenshipper.com

My experience as a driver with Citizenshipper was deeply disappointing and emotionally exhausting. I joined the platform in good faith, expecting fairness, professionalism, and equal treatment. Unfortunately, that expectation was not met. Throughout my time as a driver, I observed consistent inequities in how policies were applied and how driver concerns were addressed. Support interactions often felt dismissive, lacking empathy or genuine investigation. Decisions appeared to be made without transparency, leaving drivers feeling powerless and unheard. As a driver of color, this experience carried an additional emotional burden. Repeated interactions created the impression that certain drivers were treated with greater skepticism and less grace than others. Whether intentional or not, the cumulative effect was an environment that felt unequal and alienating. What is most troubling is that these concerns did not appear to be isolated incidents but part of a broader pattern within the organization. When systems fail to recognize or correct these disparities, they risk reinforcing harm rather than fostering inclusion. I wanted this platform to succeed—for myself and for the community it serves—but the lack of accountability, equity, and respectful engagement made that impossible. Until Citizenshipper takes meaningful steps to address these issues and ensure fair treatment for all drivers, I cannot recommend working with them.

I am reporting a fraudulent transaction with a driver listed on CitizenShipper. Details are as follows: • Service: Pet transport from Winston Salem, NC to Portland, OR • Date of Payment: 02Jan2026 • Amount Paid: $900 • Payment Method: Venmo Description of Issue: • I paid the agreed 50% now and balance when he picked up my dog. • The driver did not perform the service, and all attempts to contact them have failed. • I have attached screenshots of the transaction and correspondence for your review. • Im uncertain of how you screen and monitors drivers. This is unacceptable and will cause me to take a week off to manage. I want to speak to a person to ensure Im refunded and driver discontinued. I request the following actions: 1. Refund of the $900 payment 2. Investigation into this driver to prevent others from being scammed. 3. Removal or suspension of the driver account if fraud is confirmed. 4. I felt in danger by his threat for my dog and my well-being. Text “Your principles are costing you. Remember this day? “ Thank you for your immediate attention. Please let me know if you need any additional documentation.

Great service, friendly team and reliable solutions, very professional.

On the plus side, Shadea got our dogs to us in 3 1/2 days for a 3 day trip Az to Wisconsin. Very reasonable timing. She said she let our puppy sit on her lap. Which was nice, she sent progress photos and let us know where they were every day. She seems to genuinely like dogs and took them to a dog park at least once. She’s a pleasant lady. Our disappointments were: that she started our leg of her trip with 7 dogs total and 2 cats. Initially when booking with her, she had told Dawn, my wife, that she would only have 2 cats and our dogs. My wife had warned her that one of our dogs didn’t get along with other dogs, so of course there was some kind of dog snarling/snapping. Not good nor surprising with that many dogs in a mini van for days on end. Although she drove the dogs in a timely fashion, some how she managed to go from AZ to Texas, to Arkansas to Florida and to New Jersey on the trip. She mentioned at some point that she also was getting dogs in Washington DC before bringing them after texting us at 4:40am and delivering them to us at 5am! We had pre bagged am & pm food for each dogs meals which the puppy had only eaten 1/2 of and the older dogs less than that. To some degree, the puppy and especially the older dog not eating much is to be expected. Both dogs came in the door clearly Very, Very thirsty, hungry, stinking of urine and emotionally drained. When they came home they ran to drink out of the toilet which we’ve never seen them do. Clearly under nourished and thirsty. She covered more than twice the miles that AZ to Wisconsin would take, based on what she told us. To do that our dogs would have been in her mini van twice as long as the initial agreement was for. We didn’t care for the lack of transparency both with how many pets and how many hours they’d have in transport. I wouldn’t use her services again. Ckearly Citizenshipper is a 3rd party platform that doesn’t provide “guard rails” to provide port owners with predictable experiences. Although I don’t believe Shadea intentionally mislead us, we wouldn’t have hired her had we known how many dogs she hauls, nor how many hours in the car the dogs would have endured.

They shipped my stuffs on time and kept us posted with everything.

Pam our driver with Arkies Ark was the BEST and i highly recommend her service to bring your fur baby safely and gently to where they need to go!!!

I used CitizenShipper and selected Pet Transit Solutions; they were professional and flexible when coordinating with me for a very difficult court-order stolen pet surrender and delivery back home to me. They handled the situation sensitively for everyone (even for the thief surrendering her) and put my parrot’s best interests first. They were attentive and even stopped to pick up some of her favorite fruit for her to nibble on. I never asked them to, they just did it because they felt that was what she needed for the most comfortable trip possible out of a bad situation and a lengthy journey home. Pickup was scheduled 2 days before and delivery from California to Seattle was completed in a remarkable 16 hours door-to-door. Far and above what I was expecting and better by far than anything anyone else was offering. Pricing was absolutely fair and a hefty tip was added. If I could give 10 stars I would do it without even hesitating. Just stop looking, book these people, these are your people!! CitizenShipper make matching with potential pet transport companies very easy and their websites simple to use and the information provided was more than worth their fee coordinating with Pet Transit Solutions. A wonderful experience amidst an awful situation.

The transport team walked me through every step of the process and was very communicative and helpful. The dog was delivered safe, and was well cared for during the transport process. I recommend this company for pet transport services.