CitizenShipperReviews of citizenshipper.com

Very fast response. Dog was picked up in Texas and at my house 15 hours later. Reasonable price but admin fee too high. Michael Maldonado did great!

Lousy company. I was ncharged $438.00 for geting a phone number of the carrier. Credit card info was sold to someone resulting in no less than 20 charges against it. You ask how do you know it was Citizen Shipper? The card was only used for them. Reached out several times to find out why such a high charge, no response.

I’m writing this review hopefully other drivers will see this. I’ve been driving for a citizenship for over five years. I having five star rating and over a 50% review factor with them of five stars with most are less than 20%. My very first problem with them, which was a very problematic client. Ghost to them tells them a story. They immediately suspend me without any proof, but yet they are asking me for proof from my side. They do not stand behind their drivers even after I sent them, the pictures showing the customer is lying. Drivers beware do not work for this company. I’ve given them many years of my life to turn around and have them do this to me. It is a sub standard company work elsewhere, trust me

I hired CitizenShipper to transport my son’s dog home from California. Unfortunately, due to circumstances beyond our control, the transportation was canceled by the Humane Society in California. This was not a situation where we chose a different transporter or found a less expensive option. The cancellation was entirely outside of our control. Despite this, CitizenShipper refused to issue a refund. I am extremely disappointed with how this matter was handled. Based on my experience, I would encourage others to carefully review their options, as there are many transportation companies that may be more willing to work with customers when unforeseen circumstances arise.

I registered as a transporter, and every time I try to log in and pay for my subscription, it tells me that CitizenShipper is experiencing a technical issue. Does anyone know what's going on?

BUYER BEWARE! DO NOT USE THIS COMPANY'S SERVICES! If I could rate them with a zero, I would. I used Citizen Shipper to get my puppy from GA to South FL. The quotes came in quickly and I chose a driver. She was great! However, while my puppy was on his way to me, I discovered that this company not only had a charge of $139.99 for making a reservation through them (which I expected), but an additional charge of $169 was on my credit card for an insurance upgrade that I didn't want or authorize. Their rule is you need to cancel this BEFORE the end of the trip, which I did. I then wrote to them, because there was no phone number, and explained what happened. I had not heard back from them in a week and a half, so I followed up with an email to customer support. They informed me that an emailed response was sent to me on 2/14 which I never received. My puppy arrived on 2/15. I told them that I had not received the email. They resent it to me today with my follow-up. It was an offer to use their service in the future with a partial credit. The email had no date in which I had to respond. Since I hadn't received the email, I told Dana at the company again that I had not received the email and that I would like a full refund. To which she replied that I had not responded to the email that I didn't receive and that there is nothing that she could do. I told her that there was no respond by date in the email and it was only a week and a half ago, and she refused to help. No matter how much I tried, she would not budge. I then called my credit card company to dispute the partial charge of $169. This company should be responsible and do the right thing in giving me a refund. Especially since I never authorized this charge. Although the driver was great, I would NEVER recommend this service to anyone. Charging someone deceitfully is not a company that I would ever recommend, or use again.

Tim is the best. Kept me updated, right on time, and did extra things he didn't need to! My pup loves hard boiled eggs and Tim made some for her trip! Highly recommend him!

I was at a loss.our much anticipated puppy had to be returned to the breeder, who was 1200 miles away. We found Citzen Shipper, started getting responses, and our dog was on her way in just a few days. Our driver kept in touch with us step by step, and he was on time with pick-up and delivery, sending progress reports along the way. We got photos of a happy puppy when she arrived. Oh, and the pricing for the service was more than reasonable. I don't know if we just got lucky or if all the transporters in this network are this easy to work with, but I won't forget this company if I ever need to transport a pet in the future.