Deno A.
TERRIBLE CUSTOMER SERVICE
The driver I booked cancelled on me the evening prior to my 25 day summer vacation in Michigan with my dog. I was unable to find a reasonably priced driver that wasn't a scam. I was forced to cancel my vacation and I am out a ton of money from flights to Airbnb's and my citizen shipper will not refund me anything for my dog's return trip since the other transportation company did not cancel. Terrible customer service
Response from CitizenShipperJul 11, 2023
I am truly sorry to hear about your recent experience with CitizenShipper. I understand the stress and disappointment caused by a last-minute cancellation, especially when it results in such significant changes to your plans. Our primary goal is to facilitate smooth and reliable transactions between drivers and customers, and it is disheartening to learn that we failed to meet your expectations this time. While we at CitizenShipper cannot control unforeseen cancellations by independent drivers, we do aim to maintain a platform of responsible and reliable service providers. We take instances of last-minute cancellations very seriously, and your feedback will be useful in improving our screening process and ensuring a better experience for our customers in the future. In regards to your request for a refund on the return trip, while we can't promise an immediate credit or refund in this response, I would urge you to contact our dedicated support team at [email protected]. They are well-equipped to review your situation in detail and guide you through the best course of action. Again, I sincerely apologize for the inconvenience caused and thank you for bringing this to our attention. It's through feedback like yours that we are able to continually improve our service.