Happy C.
Concerns worth sharing
I've reached out multiple times regarding concerns (shipping charge for next day/2nd day delivery), orders have been taking 4-5 days, and I even sent a video showing that the vial and withdrawn amounts don't add up to the prescription. I was told they would change my shipping charge from $22 to $12, but here we are with another month of having to contact them about it (I have it in writing from an email saying it would be corrected), but no luck. Emails are sent with concerns and it takes on average for someone to respond within 3-4 days and often my question isn't even answered:(. The number is non-existent (voicemail always full). I'm also concerned over the monthly charges. No where on the site does it state the medicine cost will increase with each passing month. I thought from the wording and purchase it was locked it at one price. It seems to increase greatly every month. Overall, if communication was better I would definitely feel better. However, it's frustrating to contact and have to wait for a reply that doesn't hold up or is responded to. I'm also concerned this business is not BBB accredited and has an "F" rating for non-responses to complaints.
Response from Citizen Meds®May 14, 2025
Happy customer, we cannot find your order by the name ''happy customer''. Please provide your order ID so we can further assist you! However, during your checkout, it is written that IF you choose subscription, it will automatically increase the dose every month, UNLESS you email us and let us know to mark your account to stay on a certain dose! We have thousands of happy customers! We are working hard to get everyones orders out on time!