Citizen Meds®Reviews of citizenmeds.com

The convenience of your company, rapid delivery and excellent results!

Lost 25 pound no side effects

I had a terrible experience with Citizen Meds. My temperature-sensitive medication was shipped to Texas during extreme summer heat and lost by UPS for over 24 hours. During that time, it likely reached internal temperatures well beyond safe limits. The UPS distribution center even admitted the package “most likely got very hot.” Citizen Meds previously stated the medication is only stable up to 104°F—but refused to replace it, even though I reported the issue within their own 48-hour window. When I reached out, they told me they include two gel ice packs “as a precaution”—but anyone who lives in Texas knows that gel packs are useless in 96°F+ heat over a 48-hour period. They made no effort to assess or investigate the condition of the package and continued insisting it was “fine.” I filed a claim with UPS, but UPS only refunds the sender—not the customer—and Citizen Meds stopped responding to my emails completely. You also can’t reach anyone by phone, and email replies came at 1 a.m., suggesting outsourced customer service that’s disconnected and unhelpful. Their tone was dismissive and clearly scripted, showing no care for patient safety. I’ve filed complaints with the FDA and the Texas State Board of Pharmacy, and I’ve disputed the charge with my bank. This company is irresponsible and dangerous. Do not trust Citizen Meds with your health.

Great products, reasonable priced, hood customer service

As many times as I ordered the medicine it delivered on time and always worked great and the prices with discounts are great!

Amazing service and great product!

everything so far has been a breeze, the responses are great. the meds show up in cold packs all good!!!!

They are very responsive to emails, and the medications are great! I have had no problems whatsoever. All good with Citizen Meds!