CITReviews of cit.com

UPDATE: CIT reached out to me on Trust pilot for more information. I gave it to them. Nothing was done. Never heard from them again besides their marketing emails trying to get me to bank with them again. My husband also closed his acct as well. I have referred hundreds of clients here over the years, and it disgusts me that this bank has become unsafe. After reading recent reviews I am not the only one to experience this. It seems the bank is now run by AI and the system has many errors and bugs. How scary being locked out of your money with no warning or real reason. DO NOT BANK HERE! I was a loyal customer for over 12 years and genuinely loved banking with CIT. Unfortunately, after the ownership change in 2022, the experience completely deteriorated. My account was suddenly flagged internally as “do not do business with” due to what I was told was likely a system error. I only discovered this when I attempted to update my account from my maiden name to my married name — something they refused to process until the mysterious flag was cleared. For six months, I called weekly trying to resolve the issue. Every time I was told, “We’re waiting to hear back from another department. We can’t call them — we only communicate through email.” Meanwhile, I was assured repeatedly that my funds were safe. Then, without warning, my account was closed. I received an email saying it had been shut down and was immediately locked out. At the time, I had over $40,000 in the account and no access to it. Customer service refused to explain why the account was closed and said I would receive a letter. The letter arrived — and provided no explanation at all. After 12 years as a customer, referring many others to the bank, this treatment feels like a complete betrayal of trust. The lack of transparency, the inability to correct what appears to have been a system error, and the abrupt closure without explanation is unacceptable. I cannot recommend banking here anymore. If this can happen to a long-standing customer with no prior issues, it could happen to anyone

On 1-7-2026, I received an email alert advising that a "certificate of deposit" had been automatically renewed on 12-27-2025 - exactly one day after the ten-day grace period in which I could have taken some other action. I received no email to advise when maturity was approaching. They did make a notice available within the online banking profile, which of course one would never see unless they had some reason to log in - and unlike other institutions, they did not send an email to advise that such a communication had been posted. The email alert that was finally sent to advise of automatic renewal was NOT sent on the day of the renewal event; it was intentionally delayed such that the grace period would be exhausted before I received it. As I result, I was forced to pay about $600 in penalties to recover my investment. Over decades of investing in CDs with numerous banks, I have never been treated like this, and I regard this to be an unscrupulous scam. Perhaps this will serve as a forewarning to others; I will certainly never use them again for anything.

Don’t believe anything that they tell you! Was promised a higher rate when I was looking at moving my money. They promised a higher interest rate so I stayed with them. They said that no written verification of their offer was available. Turns out the increased rate never happened and when I called them and was also at the same time looking at my statements my account was blocked, and got a message that my statements were no longer available. Should be called Crooked Bank!

Lubaki Nkete and Erin Hodges put my account in collections while I was out due to cancer treatments. They never sent me a final notice and put accounts in collections that were not even 30 days past due. They decided to stop responding and gave no guidance on how to proceed with net accounts that needed to be paid that were not past due. The collection agency didnt even have the correct invoices and these 2 ladies knew I was going through cancer treatments. Disgusting people and actions! DO NOT USE CIT

One day out of the blue I was no longer able to get into my account. I answered the same questions over and over on the phone with different people, it was a complete hassle getting back into my account. Account was closed after 4 months as soon as I was finally able to get back into my account.

I have had a Premium savings account with Cit for 2 years and have had no problems with them. I am surprised to read all the negative comments and no positive ones. I'm sure I am not the only one who has had good service from Cit. Makes you wonder if something is not right about these reviews. P.S. I know several other people who are Cit customers and have not had any problems with them. ?????

Haven't been able to log in for 5 days now. This is ridiculous.. and definitely not the first time this has happened. It's a routine occurrence with their app/website.

Stay away form this bank. They allow people to open accounts under your name with no identifiable info. The do not follow the Know Your Customer (KYC) laws and when you contact them to inquire and report fraud... THEY DO NOT HAVE A FRAUD DEPT who you can speak to or obtain key info. SHADY AF. Better going with a legitimate bank They sent me a message asking for more info on February 13 2026, to date no followup. It is clear this same template reply is posted under many reviews posted here, which suggests the response is procedural rather than genuine. Customers deserve more than an automated redirection. These "replies" from them want them to look responsive and move it out of public view but its just a PR strategy.