Kimberly J.
I linked my personal platinum savings…
I linked my personal platinum savings to my business account, when I first opened the account.3 months later, I linked to the same business account for a Zelle. They start saying my account is under review because it’s linked to business bank account. I would have to wait until 3 claims pending in another bank closes, before they release my funds… outrageous. They don’t call you to let you know what’s going on with your account. You find out, when you attempt to login . So you call them, it takes Them up to 10 days to let you speak to fraud department.. a nightmare bank
Response from CITJan 12, 2024
Thanks for your review and feedback. We want to address your concerns and help with any outstanding issues. Please call us at 855-462-2652 or send us a private message on our Facebook page (https://www.facebook.com/citbank) so we can get more details and escalate this to the appropriate team. Thank you.




