CITReviews of cit.com

One of the most horrible and incompetent customer service teams I’ve ever experienced.

This is your average online bank. There are many pros like high interests and very nice customer support. The only problem would be the lack of updates about my account when they are reviewing your account. Overall it's very good bank as long as you don't run into any account problems.

Good luck wiring your $ if you need to. You know your hard earned $$$ to buy a house or WHATEVER! Its my $$$ and I cant access it when I need it. I've Been trying to wire $ for 4 days! Not only does it not work, they're only answer is sorry, we know its an issue but we can send you a check... and they can't even tell me when the issue will be fixed. I am cancelling my account as soon as my CD matures.

Beyond words. This is a predatory lender if you are a startup. Do your homework. There are much better choices

Unfortunately a loved one passed away. relatives were informed beforehand of his CD with CIT. He told them how much money was invested and was clear that it would be a three way even split. In an attempt to withdraw the beneficiary amounts. This is how it works. You call their number. Speak to a representative give them the owner of the account deceased then give your name as the beneficiary your address your telephone number and any way they can reach you and then they put you on hold. After five minutes, they returned to the line and inform you that they will send you a packet to review and notarize when asked if the packet is a possible indication that you are a beneficiary. They refuse to answer any questions but will send you in 10 business days a packet to fill out and notarize.one of the people on the recipient of the beneficiary amount received less than what was promised to other people on the beneficiary list, who went through the same process, received the full amount I cannot tell you how many customer service representatives I spoke to regarding the difference and realized that there might be yet another beneficiary that wasn’t on the beneficiary list I got no reasonable answer from anyone including the estate people who refused to give any information on who was the beneficiary until you actually received an email 7 to 10 days later letting you know that in 7 to 10 days more you will get a check they will not tell you how much the check is for even though you already know that you are a beneficiary and the answer that the customer service people give to you is that it is policy and they have nothing to say as to whether you need to be waiting to hear but you do have to send in all the paperwork that they want including your drivers license and it’s notarized signature and your phone your email and how you might want the money sent to you. I have never heard of any bank doing this in fact, during this time, other banks were notified of the death, and received original death certificates stated immediately you are not a beneficiary or you are .the entire situation took over a month to receive a penny even longer from other beneficiaries. I am complaining because there is no way to know whether there is more money, whether there are more beneficiaries because they will tell you nothing there Has to be a law against this because if you do not know that you were a beneficiary then it seems to me that they get to keep your money. I plan on going further with this it seems illegal to me. Sending out theses packets to inquiries offering up your information to this scam. Data mining

I've had a CIT Platinum savings account open since September 2023 and I am very satisfied up to this date. I have transferred $ into the CIT savings account from various sources and have also transferred $ out of CIT to my IRA. Each transfer process was handled with ease and without any problems.

Did not receive a renewal notice for a cd which is required by law either by mail or email. They then renewed the cd which was paying 5% with one paying 0.3%. When I received a notice to this event which occurred on 2/3 which contains the date of 2/13 on their letter, and received by me on 2/28, they now want a penalty to redeem the cd. They are thieves.

Great rates but for a bank that exists online only their IT and app totally sucks.