Circle Medical Reviews | Read Customer Reviews of circlemedical.com

Circle MedicalReviews of circlemedical.com

3.61,274 reviews
Clinics
333 1st Street #A, San Francisco, California

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Circle Medical

About Circle Medical

Primary care, around you.Circle Medical is a primary care clinic that makes it easy to connect with a top-rated, board-certified provider for same-day or next-day video appointments. More than 50,000 patients per month use Circle to establish an ongoing relationship with a trusted primary care provider for their general physical and mental health, preventive care, medications, referrals and treatment of chronic conditions, as well as any urgent issues that come up.Circle Medical accepts most PPO insurance plans. No membership fees.Our services include:- Full-service primary care- Annual physicals/wellness exams- At-home sleep studies- Gender-affirming hormone therapy- Chronic disease management- Sexual health consultations- Sickness or injury visits- Blood tests- Prescriptions and refills, including controlled substance medications- Referrals- PrEP- and much more Currently available for video appointments in 25+ states and Washington D.C. Physical clinics with in-person appointments in San Francisco, Beverly Hills, Manhattan, and more coming soon. Book An Appointment

Circle Medical (circlemedical.com) has 1,274 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.

Also known as: circlemedical.com
Website: circlemedical.com
Category: Clinics
Location: San Francisco, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 25% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Circle Medical reviews

1,274 approved reviews, newest moderated first

Rick W.
Aug 22, 2024
Very professional
Very professional and caring
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customer
Aug 21, 2024
7 Days to order a prescription
Though the scheduling, billing and Doctor appointment went well, it took 7 days for Circle to order my long-standing prescription. Dozens of attempts to reach customer service failed. When I finally connected the represented, she stated there was nothing she could do. The Prescription Team does accept calls and there was no means to escalate to a manager.
Response from Circle MedicalSep 17, 2024
Hi there, and thank you for taking the time to reach out with your feedback. While there have been increased requests recently that can lead to an extended response time from our patient care team, waiting this long does not meet our standards of care and I would love the chance to look into this situation further. If you're able to, I would encourage you to reach out directly via the chat and ask to speak to the Patient Relations team, and we'll be able to look into what happened and assist from there.
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Rich T.
Aug 21, 2024
Unable to join the meeting when pushing…
Unable to join the meeting when pushing jion button with all required info submitted.
Response from Circle MedicalSep 17, 2024
Thank you for taking the time to leave your feedback. Tech issues entering appointments are rare but may happen for various reasons, such as not having the most recent version of the app or issues with Zoom. In these cases, we do always make sure the patient does not get charged and are able to provide any support with figuring out the issue and rescheduling as necessary. I would love the change to better understand what happened in this case and see what can be done to make things right. If you are able to, I would encourage you to reach out via the chat function of the app and ask to speak to the Patient Relations team, and we'll be able to assist you from there.
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Stephen R.
Aug 21, 2024
So far so good
So far so good. Early going, still have to do the sleep study. But LOVE Dr. Meuser, and the app works very well. Could not connect on laptop however, despite being sent an email link from you to join the appointment with Dr. Meuser that way.
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db
Aug 21, 2024
I signed up for an appointment
I signed up for an appointment, and the DR never showed up. Then, their service team was tough to reach, so I gave up. Terrible customer experience
Response from Circle MedicalSep 17, 2024
Thank you for taking the time to leave your feedback. Providers having to cancel appointments last minute is rare but does happen, typically due to technical difficulties or personal emergencies they must attend to. In these cases, we do always make sure the patient does not get charged and are able to provide any support with rescheduling as necessary. I would love the change to better understand what happened in this case and see what can be done to make things right. If you are able to, I would encourage you to reach out via the chat function of the app and ask to speak to the Patient Relations team, and we'll be able to assist you from there.
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Ron M.
Aug 21, 2024
1st time video appointment
Answered questions and very informative
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Cory K.
Aug 20, 2024
App crashed randomly
App crashed randomly, no way of rejoining or contacting my doctor. Doctor can’t find my prescription and wants a “wellness” exam THREE WEEKS away. No one in support helping me after an hour. Literally running around like a chicken without a head. The app can’t even handle multiple sign in locations, when I’m on desktop it kicks me out of the app. This is amateur hour and you should fire any developers you have. They can’t even get basic UX right. Awful app and I would love my money for the 10 minutes the app actually worked but support doesn’t exist.
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customer
Aug 20, 2024
Excellent service
Excellent service
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