Circle MedicalReviews of circlemedical.com

Worst online platform. I tried to reach out about the block on my blood drawl with quest for 3 months. If yall think you’re dealing with a slow company think again. This is beyond bad customer service. This company is okay playing with our lives. It’s literally scary and i don’t know what to do. Grotesque company with little morals

Great experience. Very friendly and attentive

I have been using Circle Medical for two years on a monthly basis. They are in-network and I liked my provider. However, after three recent billing issues all caused by Circle, I am no longer going to be using their services and would advise anyone reading to do the same. I received a notification that I had a balance due for a recent visit. Instead of my usual copay, I was being charged an out of network rate. A similar incident happened a few months ago and I was able to resolve it after jumping through a few hoops. This time, I called my insurance company and verified that (a) Circle is still in-network and (b) they failed to submit the doctor's NPI number with the claim which caused it to be flagged as out of network. All they have to do would be to resubmit the claim with the proper information and it would be covered. As there is no phone number, I attempted to get in touch with Circle via their bot, who closed out my conversation multiple times. I requested a claim review and was contacted next day by a person (I think) who asked me for the name and employee number of the person I spoke to at my insurance company, which seems unreasonable as I did all the legwork already for them. It seemed like they were making me jump through hoops to charge me the out of network rate. When I repeated that all they had to do was resubmit the claim with the NPI number, the person/bot closed the chat and said they'd get back to me, but did not. I made numerous other attempts to get in touch but there was no response and my credit card was charged the full rate today. I plan to complain about them everywhere I can. I hope to get a refund, but it takes weeks--they should also provide interest! Check reviews--odd billing issues are such a frequent complaint that one has to wonder if it's an accident. Patient beware!

The appointment was at a convenience time that fit my schedule well and Christopher Banks was engaging and thoughtful.

Billing $80 for a preventive care visit when asked that they send bills and no longer do automatic deduction from the bank account. They’re still doing automatic deduction now for visits that don’t exist. Dr. refuses to send prior authorization form for durable medical equipment that he needed no way to contact them by phone. What a wonderful caring practice.

At one time it was so convenient and very easy to star a chat with support. It has been a little less than 2 years that I had a need to use CM. In that time it has become so very difficult and frustrating to initiate a chat thread and when you finally do they only offer specific topics to select to field your particular needs or concerns. The 4-6 preselected issues rarely address the reason I am contacting them. You end up getting funneled down a rabbit whole in which you have to choose options that don't address your needs but were as close as possible. There are so many different individuals fielding the chats that no one reads your privious concerns so you end up having to go through the entire story again. It is almost 2 months and I STILL do not have my perscription! It has become so irritating that I will start reaching our to my Primary care Dr.

I was unsure about using telehealth, expected to be seen by someone pushing sales and in a rush to get to the next appointment. What I found was one of the most down to earth, easy to talk to, present, and engaged doctors I've ever had the pleasure to speaking with. I'm now using them as my primary care.

First time with circle so wasn’t sure what to expect but Matt quickly won me over and showed me how this works and I felt comfortable with the format. He made me feel listened to and cared for …. Thank you