Phil J.
Never use Circle Medical
Never use Circle Medical. NEVER. When my company transitioned to new insurance this year, I joined Circle to deal with ongoing medical conditions and state disability insurance needs. Virtually impossible to speak with someone, and it's only online - no opportunity to visit. Chasing them down is ridiculous, but a normal occurrence. Customer service is polite and kind, but they immediately refer me to someone else who never returns my call or text.
Response from Circle MedicalFeb 26, 2025
Hi Phil, thank you for your review. We're sorry to hear that you have not had a positive experience so far. We are mainly a telehealth clinic, but if you are in either SF, LA, or NY, you have the option of being seen at one of our flagship locations. We have also been receiving a high influx of requests lately, and our support team is working hard to respond as quickly as possible, but some departments may have longer wait times than others. We thank you for your patience so far, and for sharing your concerns. We take all complaints seriously as we use them to ensure we are continuously improving the overall patient experience.