Circle MedicalReviews of circlemedical.com

Response from Circle MedicalNov 16, 2023

Hi Autumn, and thank you for taking the time to provide us with your feedback. There are some cases in which a patient's insurance plan does unfortunately mean we will not be able to provide them care, specifically those with Medicaid or MediCal. This is because we are not contracted with these groups, meaning that if a patient were to see us while holding this coverage, it puts them at risk of having their plan revoked. If you believe that there another discrepancy with your insurance we may be able to assist with, I encourage you to reach out via our secure, HIPAA-compliant chat (and please make sure to mention my name, Gemma), and I would be happy to investigate further from there.

Response from Circle MedicalNov 16, 2023

Hi Todd, and thank you for taking the time to provide us with this feedback. Having a trusting, positive relationship with your provider and care team is crucial to an effective healthcare experience. If it is ever the case that you do not feel this way about one of our Circle Medical providers or staff, please ask to speak to our dedication Patient Relations team via the chat. If you are able to do so, we would be happy to further investigate any and all concerns to ensure proper billing and prompt assistance. If you mention my name (Gemma) direct in your message, I can investigate what occurred and go from there.

Response from Circle MedicalNov 16, 2023

Hello, and thank you for taking the time to voice your feedback. I would love the chance to investigate what happened in regards to the lack of follow up and see if there is anything we can do to make it right. If you are able to, please reach out via our secure, HIPAA-compliant chat, and make sure to mention my name, Gemma, and I will be happy to assist you right away.