CinemarkReviews of cinemark.com

Son muy groseros

I've been using Cinemark's website for years, at least 20. Never had a problem. No problems with customer service, either. And if there's something you don't understand or can't be solved on the website, just go to a theater and they take care of it for you. Keep in mind that people mostly tend to complain online rather than complement online with certain categories of chain stores, restaurants, grocers, etc.

Beware spending $9.99 or more a month for Cinemark's movie club that will not give you the benefit you pay for! I started the club because it sounded like a good deal, but after 7 months and never going to the movies I thought it was time for me to discontinue the account but the tickets you receive monthly are not supposed to expire. So I finally stopped the account and it turns out that you only have 6 months to use all of those credits. I don't remember reading that anywhere, but maybe it was in the fine print somewhere? So in order for me to actually have the privilege of using tickets that I have paid for during the last 7 months, I have to pay $9.99 AGAIN in order to get those seven movie ticket credits back into my account. And on top of that, I not only have the privilege of paying almost $10 AGAIN, I also have to waste my time and call the corporate office to have them manually put the tickets back on my account?? When I asked customer service if they thought that was right, she just kept repeating their stupid policy like I'm some kind of an idiot and didn't hear the first two times. So then I asked has anybody ever done a class action lawsuit? Her response? Are you threatening to sue? I asked a question. Because if you're threatening to sue then I have to disconnect the call. I asked a question don't you... Don't you know the difference between a question and a threat? If you're threatening to sue I have to disconnect the call. Listen, a question ends with a question mark a threat is a statement. For example, "Have you ever been sued?" That's a question. "I'm going to sue you." That's a threat because it clearly states something I intend to do. Do you not know the difference? You need to talk to legal. So that many people threaten to sue or you have that many people asking about suing? Wow! DON'T WASTE YOUR MONEY!

ABSOLUTELY UNACCEPTABLE EXPERIENCE. I’ve been a loyal Cinemark customer for years. Rewards member, monthly subscription, the whole thing. I even decided to purchase an annual membership as a birthday gift for my friend because we go to your theaters constantly. That was a huge mistake. When we tried applying the membership to his account, it dumped 12 tickets onto his profile AND still started charging him the monthly fee . . even though I already paid for the full year upfront. When I called customer service, I was met with an incredibly rude representative who insisted I applied it incorrectly and that “nothing can be done now.” So I’m out $140, and my friend is now being charged monthly anyway. The only “solution” offered? Cancel the account . . which they said will still stay active for 6 more months, meaning my yearly gift will now only last half the time I paid for. How is this even remotely acceptable? Taking someone’s money and not providing the product they purchased is outrageous. Between the attitude, the complete lack of accountability, and the refusal to fix an obvious system issue, this is hands-down the worst customer service I’ve ever dealt with. I will not be returning, I will not be renewing, and I will not be recommending Cinemark to anyone until this is resolved.

Ordered from Cinemark shop in July. Was told item out of stock but would ship in December. Shipping confirmation sent 12/9 but item never shipped. Was counting on it for Christmas gift. I sent inquiry week before Christmas. Day after Christmas they finally responded saying issuing refund as lost in transit and out of stock so cannot replace. Tracking showed it never left their facility/was never actually shipped. So they kept my money for 5 months then sold my item to someone else

Went to see new Avatar movie at Cinemark Tinseltown 290 on opening night in Houston. Their online ad claimed we would get free custom 3d glasses if buying tickets for opening night. We were given regular 3d glasses. I feel Cinemark used deceptive marketing promise to get more people to go on opening night to boost sales. Shame on Cinemark.

The past two visits we’ve had pretzel bites at the concession stand and there was so much melted butter in the box they came in it literally spilled out and stained my husband and I’s clothes. They also pull movie viewings at the last minute-even special events they’ve advertised for months (other theatres will still have the showings and/or they only pull some of the days- I checked before writing this because I know it wouldn’t be fair to fault them if it was something the distributor did that they had no control over).

The staff and management are first class and they can real move a line to get snacks before the movies. seats and the theater were very clean. My only complaint would be the rudeness of customers that won't stop talking during the movie but that's out of Cinemark's control