Cinemark USA, Inc. is an American movie theater chain owned by Cinemark Holdings, Inc.
Cinemark (cinemark.com) has 59 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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Brad
I've been using Cinemark's website for years, at least 20. Never had a problem. No problems with customer service, either. And if there's something you don't understand or can't be solved on the website, just go to a theater and they take care of it for you. Keep in mind that people mostly tend to complain online rather than complement online with certain categories of chain stores, restaurants, grocers, etc.
TEX - S.
The staff and management are first class and they can real move a line to get snacks before the movies. seats and the theater were very clean. My only complaint would be the rudeness of customers that won't stop talking during the movie but that's out of Cinemark's control
Meaa E.
Mr Robert the day manager was so kind as he knew I was having a tough day and gave me encouragement and made my day 10x better. People like him make the community a great place!
gg G.
It arrived so i take back everything i said
Christina L.
I visited the cinemark in Merriam, Kansas with my family. My daughter was in the picture booth with her cousin and apparently dropped her Christmas money. We were shopping afterwards and she realized she must of dropped the money at the theatre. She was very upset, I explained the money was most likely gone. We returned to see if the money was found, she asked around and the worker took her to the customer service, where they gave her her $60. The worker was honest and turned in the money. I am glad that cinemark hires such good honest people, makes the world and my little girl believe this world has good left in it.
Ashley Hayes W.
We didn't even watch a movie - my husband just went in there to get me some popcorn because I was having a bad day. I am obsessed with movie theater popcorn, especially Cinemark movie theater popcorn. He asked the lady for extra butter, and she went above and beyond. She put butter throughout 4 or 5 different places. I swear these are the first people to ever take us seriously. When we say 'extra butter' we MEAN it - like give me diabetes with that extra butter please. Anyway, the extra buttery popcorn turned my day around. It's that easy.
Laurie K.
Had a great movie watching experience at the Cinemark
