CignaReviews of cigna.com

Abysmal customer service. Call back request made last week via automated system not returned. So called again and decided to wait on hold. 55mins later, phone goes dead. I have a business to run, time wasted is an extra cost on top of the premiums I’m paying to Cigna. Moreover, what’s the point of paying for private care if I can’t get authorisation for treatment when needed? Can go via NHS if want to be treated like this… Recently transferred multi patient company policy to Cigna on broker recommendation. Seriously regretting the switch. Wish I’d read the reviews below beforehand. Do not join Cigna if you want actual private healthcare. And BEFORE Cigna trots off the useless pat response as below, I have already e mailed Cigna e mail listed below to complain. No reply as yet…. Useless company.

been trying for 3 weeks to get through on every break time... currently on a call waiting 2 hours!!!!!!! covid or not that's totally unacceptable alls I need is an authorization code

Customer service was very rude, not helpful, and blamed everything on marketplace when marketplace had everything in order. The workers names from today were Maria and Shonta. Will be leaving this service as soon as possible. Do not recommend.

Cigna agent promised to call back but never did. I called many times for the last two days and left a message. I need an authorisation code to urgently visit a doctor. Sent an email to Let us help you hoping they will reply. It seems like the company is out of business. This is so unprofessional.

Tried to call about 8 times. Each time on hold for up to 55 minutes before I had to hang up. Asked for a call back, missed their calls because each time I have been on a work call. Tried the LetUsHelpU email team too but not heard back from them either yet (unless it is in spam). They use to be great pre lockdown but now this is unacceptable. I need an authorisation code but have NO idea how I am going to get one at this rate.

Customer service is appalling. Hour plus wait times and the call back service does not work. I have surgery booked for 2 weeks time at at present cannot proceed because I can't get the authorisation number in time. People on the other end of the phone are fine when you get through but I cannot wait hour plus in the daytime when I am trying to work, normally through phone calls myself. The website is also useless, cannot do anything. I have also emailed but that gets no reply. This is a corporate membership and I know several people at my organisation with similar experiences. We have approached our benefits department to complain. Hopefully this year they will make arrangements for a different provider next year.

TERRIBLE! I would not use out of choice and will be talking to my company (large international bank) about switching providers. I am out of pocket over £600 after sending the invoices over a month ago to cigna. They ignore my emails and no one answers the phone after an hours wait! No one returns your calls on the automated callback. This is a terrible service for private health care. I have no had to place my sons therapy sessions on hold as I can not get through to anyone to discuss my reimbursement of the claims I have sent. I'm absolutely disgusted in this service! And will be calling my company today to complain. They write on here to email the below address which I did first thing this morning. I had an email back asking for my contact number and when was best to call me. I replied that I am free now. I received a response hours later that my details would be sent to an internal team to investigate urgently... 9 hours later and no one has contacted me and shock no one is answering the phones after an hours wait. Two hours of my day cigna have wasted today and I've still not spoken to anyone. What an absolute joke of a company!

Absolutely diabolical service and this is merely on the fact you cannot even get through to speak to anyone. I started dialling the Cigna number at 7.55am (lines open at 8am) and i got passed though to a voicemail as office hours were 8am to whatever the recording said. I then dialled at 7.59am and got through inputting my Cigna ID at which point it was 8am and I joined a queue and was there for 45mins before the automated voice suggested I leave my details for a callback as they had a high volumes. This is not the first time this has occurred. Absolutely ridiculous what is the point in paying for PRIVATE health when you cannot even get through. There is not queue numbering system so you don't even know where you are in this queue. Employ more staff so there are more people to answer calls and address people's medical concerns. This plan is through my company and I will be contacting them to complain and appeal for them to consider BUPA who we were with before but for some reason switched to CIGNA, huge mistake!