CignaCigna is a global health service company, dedicated to helping people improve their health, well-being and peace of mind.
Cigna (cigna.com) has 894 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Anagha P.
Tried calling multiple times today and spent over 3 hours. Nobody picks up the phone and did not receive a call back either. Horrible service.
Response from CignaMay 12, 2021
I am so sorry for the trouble you are having getting through to customer service. I would be happy to help via our secure email. Please email me at [email protected] for further assistance. - TLC
John
Impossible to get hold of. Having been on hold for over 6 hours in total across 2 days. Contacted them even at LetUsHelpU at cigna.com - that was at 09:00 this morning and still no one has contacted me. Looks like they take your money and switch the phone off
Response from CignaMay 12, 2021
I am so sorry for the trouble you are having getting through to customer service. I would be happy to help via our secure email. Unfortunately, we have not received your email as of yet. Please email me at [email protected] for further assistance. Thank you. - TLC
Yael B.
Requested a call back Friday no call. Called again Monday, held for 30 minutes, then requested a call back, no call. Held again for 45 minutes today, no answer. Terrible service! If you are thinking of changing your healthcare to Cigna then don't!
Response from CignaMay 12, 2021
I am so sorry for the trouble you are having getting through to customer service. I would be happy to help via our secure email. Please email me at [email protected] for further assistance. - TLC
Morgan B.
Completely pointless having a contact number as they are impossible to get a hold of, nobody is ever available to speak. Requested a call back which has been ignored, starting to think the NHS will actually be quicker....
Response from CignaMay 12, 2021
I am so sorry for the trouble you are having getting through to customer service. I would be happy to help via our secure email. Please email me at [email protected] for further assistance. - TLC
Lee M.
Uncontactable. I have been calling each working day for over a week but no-one answers! No-one calls back. No response to mails. No agents ever online for virtual chat. No customer service or complaints contacts. I am about to lose the date reserved for my operation because I am unable to get pre-authorisation. :-( My organisation pays a fortune for this service....
Response from CignaMay 10, 2021
Hello Lee, I sincerely apologize for any frustrations that you have experienced with not being able to reach our team by phone. Please email me at [email protected] and I will be happy to help you. -SNS
Lucy
Can't get through on the help line and they don't call you back. Next to useless. Don't use. Hello thank you for the message reply, I still have not heard back any action from this email address either. How do we get a pre authorisation code? Terrible experience
Response from CignaMay 8, 2021
Hi Lucy. I'm so sorry you've had trouble reaching us and I would like to look into your questions as well as this experience. Please email me at [email protected]. We're always here to help.-CM
Daniel M.
Terrible…… held on the line for ages, tried the callback service. No callback after 5 days. Tried emailing, no response after 4 days. Tried calling again today, held for 25 mins, was then answered but it cut off. Tried calling again straight after, waited for 20 minutes and then the clock hit 8pm when their lines closed so was cut off again. Absolutely gutted my company moved our health insurance to them. If someone who is reading this says to contact the let us help u email address, please note, I already have AVOID THIS COMPANY, CUSTOMER SERVICE IS SHOCKING
Response from CignaMay 6, 2021
Hello Daniel. I am so sorry for the long hold times and trouble you're having reaching us. Please email me at [email protected] for further assistance. I'd be happy to help you. - TLC
Kate K.
Help line is inaccessible. I've been on hold for 2 days now, call-back service "not available at this time". I got this insurance through work otherwise I would've changed provider. This is horrendous.
Response from CignaMay 5, 2021
Hello Kate, I am sorry for the experience you have encountered when calling. I would be happy to assist. Please email me at [email protected]. Thanks-DN
