CignaReviews of cigna.com

Been queuing for over 2hours! No response. Unbelievably poor service, we all pay for that and can’t get through to get an authorisation code for my treatment in two days time. BMI hospital tried as well and no luck. Sent an email, also no response.

I have been trying to get through for well over a week to seek authorisation for treatment that needs fairly urgent attention. I've called for over an hour each day. I have requested call backs. I have emailed. And I have got nothing back. Shocking.

I have tried for two days to get hold of Cigna, but they do not answer there calls. No way to get help on their portal either. Very poor service.

I need to discuss a current claim, get authorization for another and discuss an urgent medical issue with them. Several call waiting on the phone and no answer; the longest I waited for was over 2 hours! I cannot use their portal to do what I need to do as it just refers me to make a call to them them which they don't answer. A year ago the service was good, but now its appalling and I cannot access the service I and my company pays for.

Don’t bother they don’t answer the phone.

I've lost track of how many hours have been wasted trying to communicate with Cigna over the last few months. Endless hours in phone queues with no answer on the other end. The callback service offered is just to get people to drop off the line as no one ever calls back. Whoever is in charge of customer operations at this company needs to be replaced with someone competent. I've been waiting over 8 days for a straightforward dental claim to be processed. Unum process these within 3 days.. shame we had to move to Cigna! Every experience with this company has been dismal so far.

After trying to contact Cigna for over a week without success I am loosing the will to live. They don’t answer their phones and they don’t call back. I am going to loose my appointment with my consultant if I don’t contact them soon. People have serious problems which need sorting out. I have been with Cigna for years and have never had any problem till now.

I wouldn't bother calling, they just don't answer the phone. Such an awful service! Will definitely be moving elsewhere...don't offer a call back service if you don't call back. As a professional person I don't have 2hrs spare to wait on the phone for it to not be answered. I do not believe they are that busy! In response to the reply that's that's worse as I've emailed that email address 3 times & no one is doing anything! On hold again for 1hr already today. Called the other online number, but they couldn't help apparently & could only put me for a call back that will never happen!