CignaReviews of cigna.com

Cigna have offered some of the worst customer service that I have ever encountered in my life and twice have left me uncovered at the peak of the Indian COVID crisis due to administrative incompetence. I suggest you use a different supplier, as you need a reliable and responsive organisation when it comes to medical coverage. 30/5 - An update on this, after contacting me to say they couldn't process my payment on 26/05, (despite there being significant funds in my account) and telling me for the second time in 2 months that I'd be uncovered at the peak of the COVID pandemic here in India, I told them to cancel my policy and refrain from debiting me. After 2 days (28/05) they acknowledged me. Today (30/05) I have logged in to see that they have now debited me in full, despite my stated intention to move to a different provider. SERIOUSLY - STAY AWAY FROM CIGNA!!!

Terrible service - still on hold after an hour. Not even a decent call queuing service to give you an idea of how long you might wait. Clearly this company doesn’t care about adding to someone’s stress levels when they’re already unwell. Will be feeding back to my company on how well their staff are not provided for, for the premium paid. Shocking. Choose bupa or spire

I spent 45 minutes on hold before someone actually answered to tell me that yes they were charging me two excesses for the same course of physio. I tweeted and sent a direct message to Cigna to try to challenge this but, surprise, surprise, no one ever got back.

Sadly in the same situation as other reviewers - cannot obtain an authorisation code I have tried every channel no one responds including LetUsHelpU email Calls are never answered, callback requests ignored Really not fit for purpose

I have been trying to get through for over a week for a hospital referral and I am in agony whist having to through through this hassle. No matter what time of day I call, no one ever answers, absolutely shocking customer service. I have left my number for the call back option they recommend but no one has ever called me back. I am at an utter loss of what to do to get the treatment I need. So incredibly frustrated.

On hold over an hour (and counting) for breast cancer screening authorisation code. This is completely appalling and well out of line with the market (previous employers have provided Bupa and WPA cover). It's terrible to add to customers' stress. Every day of delay in diagnosis matters, and presumably customers of competent providers are booking up appointments whilst I wait. Perhaps Cigna is hoping we'll just give up and pay for private referrals? It's nothing short of a scam.

2 days of trying to make contact to obtain a referral authorisation. Phones just ring and ring. Have left details for call back service but still no response. For a company that is meant to help with well being, there is nothing worse than receiving poor service and left hanging around. Certainly would not recommend

Terrible service. Pay a medical insurance, and then when its time to claim, Cigna make it as hard as possible. Been on hold for an hour, have left two automated call back requests - nothing! I have a medical appointment booked with a BMI hospital and require an authorization number,