CignaReviews of cigna.com

My husband was in CCU back in October of 2025. Cigna has paid the hospital bill but will not pay the CCU physicians fees where the CCU physician saw my husband virtually for three days. I have been calling Cigna for 6 months trying to get this resolved. Cigna is saying it is a billing error, however when the provider resubmits the claims, they deny the claims as a duplicate. The claims should be covered under the no surprises act regarding medical coverage as you do not get to choose what physicians sees you. This has been a very stressful situation for me and my husband.

Long wait times difficult tasks, call center has different answers when calling, I send the forms needed and then the sat im missing this form I paid for a service and I have to jump thru every hoop to get my benifits this is not right Cigna needs to get it together my bills are so behind and all you can say is we haven’t received it wait 10 more days call us back ahhhhhh,

kurzfristige Kündigung Ich habe am 06.06.2026 per Post einen Brief von CIGNA über die Nichtverlängerung meines CIGNA Dent Zahnzusatzversicherungsvertrags bekommen. Ich wurde von CIGNA informiert: „über ein wichtiges Update in unseren Geschäftssvorgängen und darüber, wie sich diese Neuerung auf Ihren Cigna Healthcare- Versicherungsvertrag auswirkt.“ Am 31.07.2026 wurde mein Vertrag ohne andere Vertragkonditionen oder Tarifangebote gekündigt. Ich hatte seit 2008 einen unbefristeten Zahnzusatzvertrag und war immer zufrieden mit CIGNA. Aber so schmeißt CIGNA seine Kunden, das ist einfach eine Unverschämtheit und respektlos.

Long claim processing time. The claims adjuster made a mistake on the address on the claim which caused the check to have to be voided and reissued. This takes three weeks to process.

worst healthcare company i've ever had. My Dr. thought i genuinely needed an MRI, yet i get a vague letter in the mail stating they want me to schedule like 4-5 other appointments with different things first before they'll officially approve my MRI, which will cost me an arm and a leg more money... which i believe very sincerely is meant to manipulate and dissuade me from spending the extra money so that they don't have to. Feels very corrupt. They give you a phone number in the letter to call if you have any questions or concerns, but don't direct or help you get in touch with the right person at all when you call their sad excuse for a letter. NO TRUST AND FEELS GREEDY.

Before writing this review, I want say something. I would rather give zero stars but there is no option for that. I want start off with how Cigna is a horrible place for insurance, to everyone, DO NOT TRUST CIGNA. It is place where you get bad experience and I am telling this to everyone but don't trust Cigna for handling your daily life insurance in many companies. I DESPISE, HATE, and could say many words about Cigna, but the only thing is to say, get Cigna out of business, like make sure they don't open up again, because it can cause many problems for you and have the worst experience in your life. SO GET CIGNA OUT OF BUSINESS!!

They deserve NEGATIVE stars. They WILL NOT provide a real ID card without having to call in and deal with a stupid AI, then you have to speak to a foreigner who can barely speak English. The "customer service" is rude and they will hang up on you when they cannot communicate or pronounce words. Three phone calls and I STILL do not have an ID card being mailed to me. They expect you to install their app or carry around a couple printed pieces of paper in a bad format that looks fake and terrible. Even on a NEW policy they're too cheap to provide a basic insurance card. I had dental/vision/hearing insurance with them for a few previous years and it is also terrible trying to deal with them when you have a claim they try to deny or cheat you on. Their customer service is so bad that I have cancelled credit cards to stop payment and end policies with them. AGAIN, because their foreigner customer service is a bad joke.

One of the worst insurance companies you can deal with. Slow af