CignaReviews of cigna.com

I am lost for words at how awful the telephone answering service has become for Cigna Uk. I have over the last couple of weeks spent several hours trying to get through for a much needed authorisation code. I was eventually successful after a 2.5 hour wait. Then as I now need a 2nd auth code for further blood tests. I started ringing at 1147am yesterday I popped my phone on speaker and patiently waited 6hours 2mins of excruciating hold music then at 550pm the line went dead. I can only assume that was because their phone line closed for business but it was as if someone had hung up. I took a screen shot of the call history which confirms the hold time. I am so sad that Cigna has become so difficult to contact as previously the service provided by Cigna Uk has been very good. I am genuinely Upset about this and the stress it is causing me, is very detrimental to my condition. Please Cigna consider your business model and either increase staff in your call centre or explore other methods of communication especially to receive auth codes. We have emailed Cigna and hope for a response soon. 🥺

As so many clients are saying the response time to get through is terrible. I do appreciate the COV19 situation but clearly the idea of getting your referrals via the telephone is not working! 86% poor ratings tell a story & I gave up holding after over 45 minutes which compared to some was actually a short amount of time. Granted I got a response after 2 emails of complaint but you cannot offer this kind of a service & need to adapt! Either improve your staffing for telephone calls or switch to online requests like the NHS have started to do! This is private insurance paid for & customers deserve better!

Deny. Deny. Lie. Deny. Lie some more. Lie. Lie. Deny. Lose my documents. Lie some more. The website claim submission page doesn't work. Lie and Deny.

I’ve been waiting for 1.5 hours so far and still not through to their helpline. I need an authorisation code to start treatment but reviewing all the comments on here who knows how long I’ll be waiting. Very poor service when I’m in need of treatment. It doesn’t even state anywhere on their website what the opening hours of their helpline are. Very very poor.

I am trying to get through to sort out back pain I’ve had for 2 weeks now, have tried on multiple occasions and waited for over an hour and gave up. I thought I’d stick it out and wait till I finally speak to someone, I’ve now been on hold over 2 hours!!!! Does anyone work at this place, how am I supposed to get this sorted if No one ever answers. If you can’t deal with the customers then close your doors!! Otherwise do what everyone else does and hire more people !!!

‘Truly horrendous hold times’. I have tried to contact Cigna three times this week. 1 hour 50 minutes on hold on the first attempted call, my telephone battery died before I could speak to anyone. A second call that evening of approximately 40 minutes and received voice message stating they had closed. I managed to contact them for the first time this morning after a 40 minute hold time. (Member of staff was indeed helpful). On hold ‘now’ trying to obtain an authorisation. 1hour 59 minutes, still holding . It’s unfortunate as the disproportionate hold times cause unnecessary stress at a time, when a person is already experiencing in some instances, considerable worry about their health. Any how, still on ‘hold’ another hour until they close ‘fingers crossed’🤞 they will answer within the next hour. 🥲

Filed a claim on 14 May 2021 (nearly 4 weeks ago) and not one thing has been done. I was told it takes 10 days to process a claim in order to schedule oral surgery. I've sent emails, made several phone calls, filled out and filed claims, sent dental x-rays and ended up doing the job Cigna should have done. I need $35000 worth of surgery, so if I don't matter as a customer, no one matters. Customer rep. told me they made a phone call to the dental office in the past month, but it was on the one day they were closed. I am thoroughly disappointed in their service, it doesn't exist.

I WISH I CAN GIVE THEM ZERO STARS! The worst health provider that I have ever come across in my 25 years of having private health via an employer. My employer pays Cigna £1000's for our "comprehensive cover" - which is nothing but a total Joke - so be warned corporate customers Submitted a dental claim for £1000; the total cost was £3495 which included all adjustments over a period of 12-18 months. I have paid the £3495 to the orthodontist and submitted a claim for the £1000 which is Cigna's limit. Four months on and I am still chasing the claim team. Spent hours and hours on the phone, been disconnected many times, transferred and then disconnected many times. Sent them the receipt, treatment breakdown and letters from the Orthodontist stating that all treatments have been paid for - still keep getting the same old questions again and again, making excuses not to pay! I filed a complaint with Cigna - only for them to close my complaint without even reaching a conclusion! Another instance was when my wife required a C-section due to previous complications. The provider refused us to see the midwife because Cigna has a very bad record for not paying the hospitals. We had two providers say the same to us - and despite going to an APPROVED provider the experience was daunting and I had to get my employer involved - who then had to get the broker involved to ensure we were fully covered. The treatment was in February and we are now in June and still no settlement for my claim. Please please do not go with these cowboys because that is exactly what they are! Called again this morning and after waiting 1 hour and 10 mins on the call - no answer! - I disconnected the call! Informed my employer again and sent the link to this site so that they can see all the people's reviews and the pain that you have to go through to get paid! I have had BUPA, AXA, WPA and Vitality - none of them were anywhere near as bad as these lot, they take your money and dont pay so please be warned and warn others too. I am now considering legal action if the employer route does not prevail anything out of this pathetic company!