CignaReviews of cigna.com

I have been shocked by the complete lack of response to repeated emails and phone calls since last week to Cigna's U.K. customer service department. I have been trying to get my policy canceled since writing to Cigna instructing them to terminate it more than 2 weeks ago, a process that should take 7 calendar days according to the terms of the policy. The company apart from ignoring my emails has also tried to continue collecting the monthly premium.

worst life insurance ever.

I'd be interested to join a class action against this extremely greedy company that makes its dirty money on the account of suffering people denying the healthcare they paid for. All insurances have their faults but Cigna is the absolutely worst among them. All doctors keep asking us how we got an insurance that authorizes nothing and every simple test or prescription (that goes easy with all other insurances )takes them days and weeks to fight with Cigna for their approval.

worst insurance company! Absolutely careless and ignorant customer service and million of obstacles and excuses how NOT to pay for your healthcare. They don't even bother to pretend they care, just run you around until you either walk away or die. P.S. Don't be fooled by Cigna customer service "responses". This is just another false promise they do. I spent hours talking to them and they only care about protecting themselves.

Hardly surprised to see the other reviews having experienced exactly the same nonsense this past 7 days. Once I was offered a call-back service but that never returned my call so now I'm into my 5th hour of hold music trying to get a simple referral. Diabolical. I would go elsewhere if they hadn't already taken my money and everyone else's money at my organisation

If I could give the customer service at Cigna a zero, I would. It is absolutely UNBELIEVABLE. In two days this week I have been on hold for over 1.25 hours and NOTHING has been done. They give me reference numbers and promise to call back- never call back and the reference numbers never pull up any information. It is the MOST frustrating incompetencies I have ever seen.

If you are considering Cigna dental savings think again. I don't think I have ever experienced such poor customer service in my life, and I've lived a lot of it! You can't get through to customer service and when they say they will call you back they may or may not but the wait is some arbitrary span of time between 29 and 56 minutes. Really?? I called to see if I had an active policy and the rep wants me to give her my cigna ID #. Justification for higher education! If I don't know if I have a policy or not it is safe to assume I probably don't have an ID number either! Cant think outside the script. Sheesh. To further add insult this went on not once, not twice, but 6 times! SIX! Nearly 1/2 of my day was spent attempting to get through to customer service. Unacceptable.It is a wonder they have any customers. I still don't know if I have a dental policy with them but if I find that I do, consider it cancelled. DONT call me back within 6-11 days.

I have been on hold for a total of 8 hours over the past 2 days and have been unable to speak to anyone. I need to get an authorisation code for my daughter for an appointment on Friday. How can this be a way to run a healthcare provider.